Item

A View from Mount Olympus: The Impact of Activity Tracking Tools on the Character and Practice of Moderation

Thumbnail Image

Fulltext URI

Document type

Additional Information

Date

2009

Authors

Journal Title

Journal ISSN

Volume Title

Source

Proceedings of the 2009 ACM International Conference on Supporting Group Work

Publisher

Association for Computing Machinery

Abstract

Moderation within online communities is critical. Though many guidelines are available that describe the goals of successful moderation, these often minimize the complex interplay that exists between tools and practices of moderators. This study investigates the role of moderation through the lens of the moderators in a nascent online community for adolescents. Based on an analysis of their activities, three classes of emergent behavior were uncovered when exploring how the available tools impacted the way moderator work was performed. The findings reveal a need for design considerations that take into account the appropriateness of match between the tools and work processes from a moderator perspective.

Description

Gurzick, David; White, Kevin F.; Lutters, Wayne G.; Boot, Lee (2009): A View from Mount Olympus: The Impact of Activity Tracking Tools on the Character and Practice of Moderation. Proceedings of the 2009 ACM International Conference on Supporting Group Work. DOI: 10.1145/1531674.1531727. New York, NY, USA: Association for Computing Machinery. pp. 361–370. Sanibel Island, Florida, USA

Keywords

online communities, adolescents, tools, moderation, design, sociotechnical systems, awareness

Citation

DOI

10.1145/1531674.1531727

URI

URI

https://dl.eusset.eu/handle/20.500.12015/4892

Collections

GROUP 2009

Endorsement

Review

Supplemented By

Referenced By

Number of citations to item: 5

  • Nicholas Diakopoulos, Mor Naaman (2011): Towards quality discourse in online news comments, In: Proceedings of the ACM 2011 conference on Computer supported cooperative work, doi:10.1145/1958824.1958844
  • Jialun Aaron Jiang, Peipei Nie, Jed R. Brubaker, Casey Fiesler (2023): A Trade-off-centered Framework of Content Moderation, In: ACM Transactions on Computer-Human Interaction 1(30), doi:10.1145/3534929
  • Charlotte Schluger, Jonathan P. Chang, Cristian Danescu-Niculescu-Mizil, Karen Levy (2022): Proactive Moderation of Online Discussions: Existing Practices and the Potential for Algorithmic Support, In: Proceedings of the ACM on Human-Computer Interaction CSCW2(6), doi:10.1145/3555095
  • Joseph Seering (2020): Reconsidering Self-Moderation, In: Proceedings of the ACM on Human-Computer Interaction CSCW2(4), doi:10.1145/3415178
  • Tara Matthews, Steve Whittaker, Hernan Badenes, Barton A. Smith, Michael Muller, Kate Ehrlich, Michelle X. Zhou, Tessa Lau (2013): Community insights, In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, doi:10.1145/2470654.2470728
Please note: Providing information about citations is only possible thanks to to the open metadata APIs provided by crossref.org and opencitations.net. These lists may be incomplete due to unavailable citation data.source: opencitations.net, crossref.org