Journal Article

Meeting (the) Pandemic: Videoconferencing Fatigue and Evolving Tensions of Sociality in Enterprise Video Meetings During COVID-19

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Springer

Abstract

When COVID-19 led to mandatory working from home, significant blind spots in supporting the sociality of working life—in the moment and over time—were revealed in enterprise video meetings, and these were a key factor in reports about videoconferencing fatigue. Drawing on a large study ( N  = 849) of one global technology company’s employees’ experiences of all-remote video meetings during the COVID-19 pandemic, we use a dialectic method to explore the tensions expressed by employees around effectiveness and sociality, as well as their strategies to cope with these tensions. We argue that videoconferencing fatigue arose partly due to work practices and technologies designed with assumptions of steady states and taken-for-granted balances between task and social dimensions of work relationships. Our analysis offers a social lens on videoconferencing fatigue and suggests the need to reconceptualize ideas around designing technologies and practices to enable both effectiveness and sociality in the context of video meetings.

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Bergmann, Rachel; Rintel, Sean; Baym, Nancy; Sarkar, Advait; Borowiec, Damian; Wong, Priscilla; Sellen, Abigail (2023): Meeting (the) Pandemic: Videoconferencing Fatigue and Evolving Tensions of Sociality in Enterprise Video Meetings During COVID-19. Computer Supported Cooperative Work (CSCW): Vol. 32, No. 2. DOI: 10.1007/s10606-022-09451-6. Springer. ISSN: 1573-7551. pp. 347-383

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COVID-19, Dialectics, Efficiency, Productivity, Small talk, Sociality, Telework, Video meeting fatigue, Videoconferencing

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Number of citations to item: 9

  • Becky Spittle, Payod Panda, Lev Tankelevitch, Kori Inkpen, John Tang, Sasa Junuzovic, Qianqian Qi, Pat Sweeney, Andrew D Wilson, William A.S. Buxton, Abigail Sellen, Sean Rintel (2024): Comparing the Agency of Hybrid Meeting Remote Users in 2D and 3D Interfaces of the Hybridge System, In: Extended Abstracts of the CHI Conference on Human Factors in Computing Systems, doi:10.1145/3613905.3651103
  • Ava Elizabeth Scott, Lev Tankelevitch, Sean Rintel (2024): Mental Models of Meeting Goals: Supporting Intentionality in Meeting Technologies, In: Proceedings of the CHI Conference on Human Factors in Computing Systems, doi:10.1145/3613904.3642670
  • Ramon A. Riojas, Jennifer S. Lawton, Thomas S. Metkus Jr. (2024): The heart team: the multidisciplinary approach to coronary artery disease, In: Vessel Plus, doi:10.20517/2574-1209.2023.122
  • Gun Woo (Warren) Park, Payod Panda, Lev Tankelevitch, Sean Rintel (2024): CoExplorer: Generative AI Powered 2D and 3D Adaptive Interfaces to Support Intentionality in Video Meetings, In: Extended Abstracts of the CHI Conference on Human Factors in Computing Systems, doi:10.1145/3613905.3650797
  • Amma Liesvarastranta Haz, Yohanes Yohanie Fridelin Panduman, Nobuo Funabiki, Evianita Dewi Fajrianti, Sritrusta Sukaridhoto (2024): Fully Open-Source Meeting Minutes Generation Tool, In: Future Internet 11(16), doi:10.3390/fi16110429
  • Karen K. Myers, Camille G. Endacott, Jacova Snyder (2024): “Your Connection is Unstable”: Remote Socialization and Effects on Organizational Assimilation, In: Management Communication Quarterly 2(39), doi:10.1177/08933189241259163
  • Mirjam Augstein, Thomas Neumayr, Johannes Schönböck, Carrie Kovacs (2023): Remote Persons Are Closer Than They Appear: Home, Team and a Lockdown, In: Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems, doi:10.1145/3544548.3580989
  • Dilla Aprianti, Widya Putri (2024): Menata Ruang dan Teknologi: Memahami Peran Sarana dan Prasarana Kantor dalam Mendukung Efektivitas Kerja Karyawan, In: Indonesian Journal of Public Administration Review 3(1), doi:10.47134/par.v1i3.2600
  • Martina Costello, Julie Nyanjom, Susan Bailey, Deb Ireson (2024): Care in the academy: How our online writing group transformed into a caring community, In: International Journal of Educational Research, doi:10.1016/j.ijer.2024.102441
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