Meeting (the) Pandemic: Videoconferencing Fatigue and Evolving Tensions of Sociality in Enterprise Video Meetings During COVID-19

Simple item page
dc.contributor.authorBergmann, Rachel
dc.contributor.authorRintel, Sean
dc.contributor.authorBaym, Nancy
dc.contributor.authorSarkar, Advait
dc.contributor.authorBorowiec, Damian
dc.contributor.authorWong, Priscilla
dc.contributor.authorSellen, Abigail
dc.date45078
dc.date.accessioned2023-09-21T04:50:12Z
dc.date.available2023-09-21T04:50:12Z
dc.date.issued2023
dc.description.abstractWhen COVID-19 led to mandatory working from home, significant blind spots in supporting the sociality of working life—in the moment and over time—were revealed in enterprise video meetings, and these were a key factor in reports about videoconferencing fatigue. Drawing on a large study ( N  = 849) of one global technology company’s employees’ experiences of all-remote video meetings during the COVID-19 pandemic, we use a dialectic method to explore the tensions expressed by employees around effectiveness and sociality, as well as their strategies to cope with these tensions. We argue that videoconferencing fatigue arose partly due to work practices and technologies designed with assumptions of steady states and taken-for-granted balances between task and social dimensions of work relationships. Our analysis offers a social lens on videoconferencing fatigue and suggests the need to reconceptualize ideas around designing technologies and practices to enable both effectiveness and sociality in the context of video meetings.de
dc.identifier.doi10.1007/s10606-022-09451-6
dc.identifier.issn1573-7551
dc.identifier.urihttp://dx.doi.org/10.1007/s10606-022-09451-6
dc.identifier.urihttps://dl.eusset.eu/handle/20.500.12015/5063
dc.publisherSpringer
dc.relation.ispartofComputer Supported Cooperative Work (CSCW): Vol. 32, No. 2
dc.relation.ispartofseriesComputer Supported Cooperative Work (CSCW)
dc.subjectCOVID-19
dc.subjectDialectics
dc.subjectEfficiency
dc.subjectProductivity
dc.subjectSmall talk
dc.subjectSociality
dc.subjectTelework
dc.subjectVideo meeting fatigue
dc.subjectVideoconferencing
dc.titleMeeting (the) Pandemic: Videoconferencing Fatigue and Evolving Tensions of Sociality in Enterprise Video Meetings During COVID-19de
dc.typeText/Journal Article
gi.citation.startPage347-383
gi.citations.count13
gi.citations.elementTaslima Akter, Yoonha Cha, Isabela Figueira, Stacy M. Branham, Anne Marie Piper (2023): “If I’m supposed to be the facilitator, I should be the host”: Understanding the Accessibility of Videoconferencing for Blind and Low Vision Meeting Facilitators, In: The 25th International ACM SIGACCESS Conference on Computers and Accessibility, doi:10.1145/3597638.3608420
gi.citations.elementJiaqi Jiang, Shanghao Li, Xian Li, Yingxin Xu, Jian Zhao, Pengcheng An (2025): Playful Antisedentary Interactions for Online Meeting Scenarios: A Research Through Design Approach, In: JMIR Serious Games, doi:10.2196/62778
gi.citations.elementAva Elizabeth Scott, Lev Tankelevitch, Sean Rintel (2024): Mental Models of Meeting Goals: Supporting Intentionality in Meeting Technologies, In: Proceedings of the CHI Conference on Human Factors in Computing Systems, doi:10.1145/3613904.3642670
gi.citations.elementKaren K. Myers, Camille G. Endacott, Jacova Snyder (2024): “Your Connection is Unstable”: Remote Socialization and Effects on Organizational Assimilation, In: Management Communication Quarterly 2(39), doi:10.1177/08933189241259163
gi.citations.elementGun Woo (Warren) Park, Payod Panda, Lev Tankelevitch, Sean Rintel (2024): CoExplorer: Generative AI Powered 2D and 3D Adaptive Interfaces to Support Intentionality in Video Meetings, In: Extended Abstracts of the CHI Conference on Human Factors in Computing Systems, doi:10.1145/3613905.3650797
gi.citations.elementRamon A. Riojas, Jennifer S. Lawton, Thomas S. Metkus Jr. (2024): The heart team: the multidisciplinary approach to coronary artery disease, In: Vessel Plus, doi:10.20517/2574-1209.2023.122
gi.citations.elementAyoung Suh (2024): How virtual reality influences collaboration performance: a team-level analysis, In: Information Technology & People, doi:10.1108/itp-10-2023-1040
gi.citations.elementAmma Liesvarastranta Haz, Yohanes Yohanie Fridelin Panduman, Nobuo Funabiki, Evianita Dewi Fajrianti, Sritrusta Sukaridhoto (2024): Fully Open-Source Meeting Minutes Generation Tool, In: Future Internet 11(16), doi:10.3390/fi16110429
gi.citations.elementMartina Costello, Julie Nyanjom, Susan Bailey, Deb Ireson (2024): Care in the academy: How our online writing group transformed into a caring community, In: International Journal of Educational Research, doi:10.1016/j.ijer.2024.102441
gi.citations.elementDilla Aprianti, Widya Putri (2024): Menata Ruang dan Teknologi: Memahami Peran Sarana dan Prasarana Kantor dalam Mendukung Efektivitas Kerja Karyawan, In: Indonesian Journal of Public Administration Review 3(1), doi:10.47134/par.v1i3.2600
gi.citations.elementMirjam Augstein, Thomas Neumayr, Johannes Schönböck, Carrie Kovacs (2023): Remote Persons Are Closer Than They Appear: Home, Team and a Lockdown, In: Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems, doi:10.1145/3544548.3580989
gi.citations.elementWillem Standaert, Maren Ulm, Katherine C. Castro, Joseph A. Allen (2025): Unpacking the meeting load paradox: impacts on engagement and burnout across work arrangements, In: Management Research Review 6(48), doi:10.1108/mrr-05-2024-0315
gi.citations.elementBecky Spittle, Payod Panda, Lev Tankelevitch, Kori Inkpen, John Tang, Sasa Junuzovic, Qianqian Qi, Pat Sweeney, Andrew D Wilson, William A.S. Buxton, Abigail Sellen, Sean Rintel (2024): Comparing the Agency of Hybrid Meeting Remote Users in 2D and 3D Interfaces of the Hybridge System, In: Extended Abstracts of the CHI Conference on Human Factors in Computing Systems, doi:10.1145/3613905.3651103

Files

Collections

JCSCW Vol. 32 (2023)