Meeting (the) Pandemic: Videoconferencing Fatigue and Evolving Tensions of Sociality in Enterprise Video Meetings During COVID-19

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dc.contributor.authorBergmann, Rachel
dc.contributor.authorRintel, Sean
dc.contributor.authorBaym, Nancy
dc.contributor.authorSarkar, Advait
dc.contributor.authorBorowiec, Damian
dc.contributor.authorWong, Priscilla
dc.contributor.authorSellen, Abigail
dc.date45078
dc.date.accessioned2023-09-21T04:50:12Z
dc.date.available2023-09-21T04:50:12Z
dc.date.issued2023
dc.description.abstractWhen COVID-19 led to mandatory working from home, significant blind spots in supporting the sociality of working life—in the moment and over time—were revealed in enterprise video meetings, and these were a key factor in reports about videoconferencing fatigue. Drawing on a large study ( N  = 849) of one global technology company’s employees’ experiences of all-remote video meetings during the COVID-19 pandemic, we use a dialectic method to explore the tensions expressed by employees around effectiveness and sociality, as well as their strategies to cope with these tensions. We argue that videoconferencing fatigue arose partly due to work practices and technologies designed with assumptions of steady states and taken-for-granted balances between task and social dimensions of work relationships. Our analysis offers a social lens on videoconferencing fatigue and suggests the need to reconceptualize ideas around designing technologies and practices to enable both effectiveness and sociality in the context of video meetings.de
dc.identifier.doi10.1007/s10606-022-09451-6
dc.identifier.issn1573-7551
dc.identifier.urihttp://dx.doi.org/10.1007/s10606-022-09451-6
dc.identifier.urihttps://dl.eusset.eu/handle/20.500.12015/5063
dc.publisherSpringer
dc.relation.ispartofComputer Supported Cooperative Work (CSCW): Vol. 32, No. 2
dc.relation.ispartofseriesComputer Supported Cooperative Work (CSCW)
dc.subjectCOVID-19
dc.subjectDialectics
dc.subjectEfficiency
dc.subjectProductivity
dc.subjectSmall talk
dc.subjectSociality
dc.subjectTelework
dc.subjectVideo meeting fatigue
dc.subjectVideoconferencing
dc.titleMeeting (the) Pandemic: Videoconferencing Fatigue and Evolving Tensions of Sociality in Enterprise Video Meetings During COVID-19de
dc.typeText/Journal Article
gi.citation.startPage347-383

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JCSCW Vol. 32 (2023)