Collaborative Reflection at Work: Supporting Informal Learning at a Healthcare Workplace
Fulltext URI
Document type
Additional Information
Date
Journal Title
Journal ISSN
Volume Title
Publisher
Abstract
Reflection is a common means to improve work: Every day, people think back to past work and - oftentimes in a group - try to find out whether they can improve it or whether they can derive better practices from it. However, especially collaborative reflection is neglected in research and design and consequently, there are hardly any insights on how it takes place in the practice of daily work and how tools can support it. To shed light on these questions, this paper presents a case that has been analyzed in a hospital as part of a series of studies on collaborative reflection in practice. Focusing this case and backing it with the other studies, the paper presents peculiarities and needs of collaborative reflection in healthcare workplaces as well as a more general formalization of collaborative reflection characteristics. Based on these results, an application to support physicians in their reflection was prototyped and tested. The presented results primarily apply to healthcare workplaces, but also cover general findings for the support of collaborative reflection.
Description
Keywords
Citation
URI
Collections
Endorsement
Review
Supplemented By
Referenced By
Number of citations to item: 40
- Lisa Graham, Anthony Tang, Carman Neustaedter (2016): Help Me Help You, In: Proceedings of the 19th International Conference on Supporting Group Work, doi:10.1145/2957276.2957293
- Thomas Herrmann, Jan Nierhoff (2017): Prompting – A Feature of General Relevance in HCI-Supported Task Workflows, In: Communications in Computer and Information Science, doi:10.1007/978-3-319-58750-9_17
- Elizabeth Kaziunas, Ayse G. Buyuktur, Jasmine Jones, Sung W. Choi, David A. Hanauer, Mark S. Ackerman (2015): Transition and Reflection in the Use of Health Information, In: Proceedings of the 18th ACM Conference on Computer Supported Cooperative Work & Social Computing, doi:10.1145/2675133.2675276
- Dron Khanna, Xiaofeng Wang (2019): How Software Startup Teams Reflect: Approaches, Triggers and Challenges, In: Lecture Notes in Business Information Processing, doi:10.1007/978-3-030-33742-1_28
- Aija Logren, Johanna Ruusuvuori, Jaana Laitinen (2017): Self-reflective talk in group counselling, In: Discourse Studies 4(19), doi:10.1177/1461445617706771
- Eric P.S. Baumer (2015): Reflective Informatics, In: Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems, doi:10.1145/2702123.2702234
- Riku Arakawa, Hiromu Yakura (2020): INWARD: A Computer-Supported Tool for Video-Reflection Improves Efficiency and Effectiveness in Executive Coaching, In: Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems, doi:10.1145/3313831.3376703
- Zachary Porges, Xi Yang, Apurva Desai, Catherine Ho, Ruwan Pallegedara, Raisa Razzaque, Dan Cosley (2014): Achieve, In: Proceedings of the companion publication of the 17th ACM conference on Computer supported cooperative work & social computing, doi:10.1145/2556420.2556498
- Bettina Renner, Michael Prilla, Ulrike Cress, Joachim Kimmerle (2016): Effects of Prompting in Reflective Learning Tools: Findings from Experimental Field, Lab, and Online Studies, In: Frontiers in Psychology, doi:10.3389/fpsyg.2016.00820
- Michael Prilla, Thomas Herrmann, Martin Degeling (2013): Collaborative Reflection for Learning at the Healthcare Workplace, In: Computer-Supported Collaborative Learning at the Workplace, doi:10.1007/978-1-4614-1740-8_7
- Surely Akiri, Vasundhara Misal, Sanaz Taherzadeh, J Lee Jenkins, Gary Williams, Helena Mentis, Andrea Kleinsmith (2024): Enhancing Stress Understanding Through Team Reflection: Technology-Driven Insights in High-Stress Training Scenarios, In: Proceedings of the 3rd Annual Meeting of the Symposium on Human-Computer Interaction for Work, doi:10.1145/3663384.3663385
- William Jones (2015): Building a Better World with Our Information, In: Synthesis Lectures on Information Concepts, Retrieval, and Services, doi:10.2200/s00653ed1v01y201506icr042
- Michael Prilla, Oliver Blunk, Irene-Angelica Chounta (2020): How Does Collaborative Reflection Unfold in Online Communities? An Analysis of Two Data Sets, In: Computer Supported Cooperative Work (CSCW) 6(29), doi:10.1007/s10606-020-09382-0
- Thomas Herrmann (2022): Promoting Human Competences by Appropriate Modes of Interaction for Human-Centered-AI, In: Lecture Notes in Computer Science, doi:10.1007/978-3-031-05643-7_3
- Zeynep BÜTÜN IKWUEGBU (2023): Reflection and Collaboration: Barriers to Turkish ELT Teachers` Professional Learning, In: Gazi Üniversitesi Gazi Eğitim Fakültesi Dergisi 3(43), doi:10.17152/gefad.1288635
- Michael Prilla, Carmen Wolf (2015): Coflection – Combining Mutual Support and Facilitation in Technology Enhanced Learning, In: Lecture Notes in Computer Science, doi:10.1007/978-3-319-24258-3_21
- Birgit R. Krogstie, Michael Prilla, Viktoria Pammer (2013): Understanding and Supporting Reflective Learning Processes in the Workplace: The CSRL Model, In: Lecture Notes in Computer Science, doi:10.1007/978-3-642-40814-4_13
- Marjo Virnes, Jukka Purma, Merja Bauters, Teemu Leinonen (2015): Creating and Sharing Knowledge Through Experiences: A Case Study with Ach so! in Healthcare Education, In: Lecture Notes in Computer Science, doi:10.1007/978-3-319-24258-3_78
- Michael Prilla (2014): User and Group Behavior in Computer Support for Collaborative Reflection in Practice: An Explorative Data Analysis, In: COOP 2014 - Proceedings of the 11th International Conference on the Design of Cooperative Systems, 27-30 May 2014, Nice (France), doi:10.1007/978-3-319-06498-7_18
- Lilian Bosch, Marije Kanis, Julia Dunn, Kearsley A Stewart, Ben Kröse (2019): How Is the Caregiver Doing? Capturing Caregivers’ Experiences With a Reflective Toolkit, In: JMIR Mental Health 5(6), doi:10.2196/13688
- Michael Prilla, Bettina Renner (2014): Supporting Collaborative Reflection at Work, In: Proceedings of the 18th International Conference on Supporting Group Work, doi:10.1145/2660398.2660400
- Martin Dixon, Chris Lee, Craig Corrigan (2021): ‘We were all looking at them quite critically’: collaborative reflection on a university-based coach education program, In: Reflective Practice 2(22), doi:10.1080/14623943.2021.1873759
- Arnoud T. Evers, Karel Kreijns, Béatrice I.J.M. Van der Heijden (2015): The design and validation of an instrument to measure teachers’ professional development at work, In: Studies in Continuing Education 2(38), doi:10.1080/0158037x.2015.1055465
- Michael Prilla, Oliver Blunk (2015): Reflective TEL: Augmenting Learning Tools with Reflection Support, In: Lecture Notes in Computer Science, doi:10.1007/978-3-319-24258-3_74
- Lauren C. Taylor, Kelsie Belan, Munmun De Choudhury, Eric P. S. Baumer (2021): Misfires, Missed Data, Misaligned Treatment, In: Proceedings of the ACM on Human-Computer Interaction CSCW1(5), doi:10.1145/3449105
- Michael Prilla, Viktoria Pammer, Birgit Krogstie (2013): Fostering Collaborative Redesign of Work Practice: Challenges for Tools Supporting Reflection at Work, In: ECSCW 2013: Proceedings of the 13th European Conference on Computer Supported Cooperative Work, 21-25 September 2013, Paphos, Cyprus, doi:10.1007/978-1-4471-5346-7_13
- Lars Müller (2016): A cognitive assistant for the emergency department, In: Proceedings of the 2016 ACM International Joint Conference on Pervasive and Ubiquitous Computing: Adjunct, doi:10.1145/2968219.2968569
- Janghee Cho, Tian Xu, Abigail Zimmermann-Niefield, Stephen Voida (2022): Reflection in Theory and Reflection in Practice: An Exploration of the Gaps in Reflection Support among Personal Informatics Apps, In: CHI Conference on Human Factors in Computing Systems, doi:10.1145/3491102.3501991
- Bettina Renner, Joachim Kimmerle, Dominik Cavael, Volker Ziegler, Lisa Reinmann, Ulrike Cress (2014): Web-Based Apps for Reflection: A Longitudinal Study With Hospital Staff, In: Journal of Medical Internet Research 3(16), doi:10.2196/jmir.3040
- Linda Hirsch, Siiri Paananen, Denise Lengyel, Jonna Häkkilä, Georgios Toubekis, Reem Talhouk, Luke Hespanhol (2024): Human–Computer Interaction (HCI) Advances to Re-Contextualize Cultural Heritage toward Multiperspectivity, Inclusion, and Sensemaking, In: Applied Sciences 17(14), doi:10.3390/app14177652
- Charlotte Tang, Yunan Chen (2015): Technology Readiness through Collaborative Reflection: A Qualitative Case Study of an Under-resourced Nurse-Managed Clinic, In: 2015 48th Hawaii International Conference on System Sciences, doi:10.1109/hicss.2015.364
- Tobias Ley, John Cook, Sebastian Dennerlein, Milos Kravcik, Christine Kunzmann, Kai Pata, Jukka Purma, John Sandars, Patricia Santos, Andreas Schmidt, Mohammad Al‐Smadi, Christoph Trattner (2014): Scaling informal learning at the workplace: A model and four designs from a large‐scale design‐based research effort, In: British Journal of Educational Technology 6(45), doi:10.1111/bjet.12197
- Eric P.S. Baumer, Vera Khovanskaya, Mark Matthews, Lindsay Reynolds, Victoria Schwanda Sosik, Geri Gay (2014): Reviewing reflection, In: Proceedings of the 2014 conference on Designing interactive systems, doi:10.1145/2598510.2598598
- Helena Vallo Hult, Katriina Byström, Martin Gellerstedt (2016): ICT and Learning Usability at Work, In: Lecture Notes in Business Information Processing, doi:10.1007/978-3-319-43597-8_13
- Stuart Anderson, Mark Hartswood, Marina Jirotka (2014): "Reflection, Collectives and Adaptation: the Role of Models in the Design of Collective Adaptive Systems, In: 2014 IEEE Eighth International Conference on Self-Adaptive and Self-Organizing Systems Workshops, doi:10.1109/sasow.2014.39
- Michael Prilla, Heinrich Recken, Marc Janßen (2019): Die Pflegebrille – Möglichkeiten und Barrieren der Nutzung von Augmented-Reality-Technologie in der ambulanten Intensivpflege, In: Digitale Transformation von Dienstleistungen im Gesundheitswesen VI, doi:10.1007/978-3-658-25461-2_15
- Michael Prilla, Viktoria Pammer, Silke Balzert (2012): The Push and Pull of Reflection in Workplace Learning: Designing to Support Transitions between Individual, Collaborative and Organisational Learning, In: Lecture Notes in Computer Science, doi:10.1007/978-3-642-33263-0_22
- Qudsia Kalsoom, Afifa Khanam, Naima Qureshi (2021): Collaborative reflection on environmental practices: a vehicle for environmental education in teacher education, In: Reflective Practice 2(23), doi:10.1080/14623943.2021.2001320
- Michael Prilla, Martin Degeling, Thomas Herrmann (2012): Collaborative reflection at work, In: Proceedings of the 17th ACM international conference on Supporting group work, doi:10.1145/2389176.2389185
- Sebastian Dennerlein, Matthias Rella, Vladimir Tomberg, Dieter Theiler, Tamsin Treasure-Jones, Micky Kerr, Tobias Ley, Mohammad Al-Smadi, Christoph Trattner (2014): Making Sense of Bits and Pieces: A Sensemaking Tool for Informal Workplace Learning, In: Lecture Notes in Computer Science, doi:10.1007/978-3-319-11200-8_31