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Collaborative Reflection at Work: Supporting Informal Learning at a Healthcare Workplace

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2012

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Proceedings of the 2012 ACM International Conference on Supporting Group Work

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Association for Computing Machinery

Abstract

Reflection is a common means to improve work: Every day, people think back to past work and - oftentimes in a group - try to find out whether they can improve it or whether they can derive better practices from it. However, especially collaborative reflection is neglected in research and design and consequently, there are hardly any insights on how it takes place in the practice of daily work and how tools can support it. To shed light on these questions, this paper presents a case that has been analyzed in a hospital as part of a series of studies on collaborative reflection in practice. Focusing this case and backing it with the other studies, the paper presents peculiarities and needs of collaborative reflection in healthcare workplaces as well as a more general formalization of collaborative reflection characteristics. Based on these results, an application to support physicians in their reflection was prototyped and tested. The presented results primarily apply to healthcare workplaces, but also cover general findings for the support of collaborative reflection.

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Prilla, Michael; Degeling, Martin; Herrmann, Thomas (2012): Collaborative Reflection at Work: Supporting Informal Learning at a Healthcare Workplace. Proceedings of the 2012 ACM International Conference on Supporting Group Work. DOI: 10.1145/2389176.2389185. New York, NY, USA: Association for Computing Machinery. pp. 55–64. Sanibel Island, Florida, USA

Keywords

reflection, workplace, healthcare, learning, collaboration

Citation

DOI

10.1145/2389176.2389185

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https://dl.eusset.eu/handle/20.500.12015/4972

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GROUP 2012

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Number of citations to item: 40

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  • Surely Akiri, Vasundhara Misal, Sanaz Taherzadeh, J Lee Jenkins, Gary Williams, Helena Mentis, Andrea Kleinsmith (2024): Enhancing Stress Understanding Through Team Reflection: Technology-Driven Insights in High-Stress Training Scenarios, In: Proceedings of the 3rd Annual Meeting of the Symposium on Human-Computer Interaction for Work, doi:10.1145/3663384.3663385
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  • Marjo Virnes, Jukka Purma, Merja Bauters, Teemu Leinonen (2015): Creating and Sharing Knowledge Through Experiences: A Case Study with Ach so! in Healthcare Education, In: Lecture Notes in Computer Science, doi:10.1007/978-3-319-24258-3_78
  • Michael Prilla (2014): User and Group Behavior in Computer Support for Collaborative Reflection in Practice: An Explorative Data Analysis, In: COOP 2014 - Proceedings of the 11th International Conference on the Design of Cooperative Systems, 27-30 May 2014, Nice (France), doi:10.1007/978-3-319-06498-7_18
  • Lilian Bosch, Marije Kanis, Julia Dunn, Kearsley A Stewart, Ben Kröse (2019): How Is the Caregiver Doing? Capturing Caregivers’ Experiences With a Reflective Toolkit, In: JMIR Mental Health 5(6), doi:10.2196/13688
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  • Michael Prilla, Martin Degeling, Thomas Herrmann (2012): Collaborative reflection at work, In: Proceedings of the 17th ACM international conference on Supporting group work, doi:10.1145/2389176.2389185
  • Sebastian Dennerlein, Matthias Rella, Vladimir Tomberg, Dieter Theiler, Tamsin Treasure-Jones, Micky Kerr, Tobias Ley, Mohammad Al-Smadi, Christoph Trattner (2014): Making Sense of Bits and Pieces: A Sensemaking Tool for Informal Workplace Learning, In: Lecture Notes in Computer Science, doi:10.1007/978-3-319-11200-8_31
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