The adoption and use of BABBLE: A field study of chat in the workplace

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dc.contributor.authorBradner, Erin
dc.contributor.authorKellogg, Wendy A.
dc.contributor.authorErickson, Thomas
dc.date.accessioned2017-04-15T11:51:21Z
dc.date.available2017-04-15T11:51:21Z
dc.date.issued1999
dc.description.abstractOne way to gain a principled understanding of computer-mediated communication (CMC) use in the wild is to consider the properties of the communication medium, the usage practices, and the social context in which practices are situated. We describe the adoption and use of a novel, chat-like system called BABBLE. Drawing on interviews and conversation logs from a 6-month field study of six different groups at IBM Corporation (USA), we examine the ways in which the technical properties of the system enable particular types of communicative practices such as waylaying and unobtrusive broadcast. We then consider how these practices influence (positively or negatively) the adoption trajectories of the six deployments.
dc.identifier.doi10.1007/0-306-47316-X_8
dc.identifier.isbn978-0-306-47316-6
dc.language.isoen
dc.publisherKluwer Academic Publishers, Dordrecht, The Netherlands
dc.relation.ispartofECSCW 1999: Proceedings of the Sixth European Conference on Computer Supported Cooperative Work
dc.relation.ispartofseriesECSCW
dc.titleThe adoption and use of BABBLE: A field study of chat in the workplace
dc.typeText
gi.citation.endPage158
gi.citation.startPage139
gi.conference.date12–16 September 1999
gi.conference.locationCopenhagen, Denmark
gi.conference.sessiontitleFull Papers

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ECSCW 1999: Proceedings of the Sixth European Conference on Computer Supported Cooperative Work