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Studying social technologies and communities of volunteers in emergency management

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Communities of volunteers are fundamental agents in the emergency management process. In spite of the unquestionable value that social technologies could bring to such communities of volunteers it is not clear whether they are exploiting all their potential and why. This work presents a qualitative study with volunteers from different emergency communities with the purpose of establishing design challenges to better leverage social technologies that can augment the capabilities of such communities. The results of the study suggest the need to address specific design challenges related to reliability, integrity, and efficient analysis of information. In addition, the integration of multiple interaction mechanisms and shared calendars as well as the design of effective and adaptive messages for crisis communications are also considered important aspects by emergency volunteers.

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Herranz, Sergio; Díaz, Paloma; Díez, David; Aedo, Ignacio (2013): Studying social technologies and communities of volunteers in emergency management. Proceedings of the 6th International Conference on Communities and Technologies - C&T '13. DOI: 10.1145/2482991.2483009. ACM Press. pp. 140-148. Full Papers. Munich, Germany. June 29 - July 02, 2013

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Emergency management, communities of volunteers, social computing, computer-supported cooperative work

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Number of citations to item: 6

  • Thomas Neumayr, Mirjam Augstein (2020): A Systematic Review of Personalized Collaborative Systems, In: Frontiers in Computer Science, doi:10.3389/fcomp.2020.562679
  • Sunyoung Kim, Jennifer Mankoff, Eric Paulos (2014): Exploring the opportunities of mobile technology use in nonprofit organizations, In: CHI '14 Extended Abstracts on Human Factors in Computing Systems, doi:10.1145/2559206.2581353
  • Sergio Herranz, Rosa Romero-Gómez, Paloma Díaz, Teresa Onorati (2014): Multi-view visualizations for emergency communities of volunteers, In: Journal of Visual Languages & Computing 6(25), doi:10.1016/j.jvlc.2014.10.026
  • Mohammad Hajarian, Zahra Khanbabaloo (2021): Toward Stopping Incel Rebellion: Detecting Incels in Social Media Using Sentiment Analysis, In: 2021 7th International Conference on Web Research (ICWR), doi:10.1109/icwr51868.2021.9443027
  • Audrey Desjardins, Saul Greenberg, Ron Wakkary, Jeff Hambelton (2016): Avalanche Beacon Parks, In: Proceedings of the 19th ACM Conference on Computer-Supported Cooperative Work & Social Computing, doi:10.1145/2818048.2835200
  • Liora Arnon, Michal Almog-Bar, Ram A. Cnaan (2022): Volunteer Engageability: A Conceptual Framework, In: Nonprofit and Voluntary Sector Quarterly 6(52), doi:10.1177/08997640221132499
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