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Torres, a Conceptual Framework for Articulation Work across Boundaries


In this paper we present Torres, a conceptual framework that supports people belonging to different groups to articulate their activities. Our work is based on observations of how healthcare practitioners manage the interactions occurring when the patients' care crosses the borders of a healthcare facility. On the basis of previous works on reconciliation and of our observations, we aim to provide a framework to understand these interactions and to computationally support them so to convey the local knowledge needed both to guarantee the continuity of care and to promote the articulation of the related activities.


Cabitza, Federico; Sarini, Marcello; Simone, Carla; Telaro, Michele (2006): Torres, a Conceptual Framework for Articulation Work across Boundaries. COOP 2006: Cooperative Systems Design - Seamless Integration of Artifacts and Conversations - Enhanced Concepts of Infrastructure for Communication. IOS Press. ISBN: 978-1-58603-604-1. pp. 102-117. Carry-le-Rouet, France. 9-12 May 2006