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Design of a Collaborative Disaster Response Process Management System

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Springer, London


We describe in this article a framework for disaster response process management. This framework can be used to develop information systems supporting those processes. It is grounded in several research approaches: literature research, case studies, end user interviews and workshops. We compare disaster response process management with business process management and argue why it is substantial different to it. Another main result of this comparison is that business process management technology, such as flexible workflow systems, are not suitable for disaster response processes. We propose an information system supporting disaster response processes based on our developed framework. Finally we present validation of the information system design and give outlook on our future research.


Franke, Jörn; Charoy, François (2010): Design of a Collaborative Disaster Response Process Management System. COOP 2010: Proceedings of the 9th International Conference on Designing Cooperative Systems. DOI: 10.1007/978-1-84996-211-7_5. Springer, London. pp. 57-77. Full Papers. Aix-en-Provence. May, 18-21, 2010