COOP’10 is the 9th edition of the International Conference on Designing Cooperative Systems, being the second European conference in the field of Computer Supported Cooperative Work. The conference brings together researchers who contribute to the analysis and design of cooperative systems and their integration in organizational community, public and other settings, and their implications for policy and decision-making. Cooperative systems design requires a deep understanding of collective activities, involving both artifacts and social practices. Contributions stem from a wide range of domains contributing to the fields of cooperative systems design and evaluation: CSCW, HCI, Information Systems, Knowledge Engineering, organizational and management sciences, sociology, psychology, anthropology, ergonomics, linguistics. This book presents theoretical contributions, empirical studies reports, software development experiences, and innovative concepts on the following topics:
Distributed design and distributed social awareness
Artifact-Centered Design in Healthcare
Practices Analysis and Digital Platform Design
Disaster Response Process Management Systems
Content-based image retrieval scenarios
Collaborative Multimedia Annotation
Photo Usage in Archaeology
Structuring Group Tasks through Negotiating Resources
Social Capital and Cooperation Infrastructures within Microfinance
Democratic Decision-Making mediated by an Online Social Environment
Computer Enabled Social Movements
Appropriation of the Eclipse Ecosystem
Collective Efficacy in Scientific Communities
he concept of ‘work’ in CSCW
Aix-en-Provence, France - 19-21 May, 2010
Hardcover ISBN 978-1-84996-210-0
Springer Verlag, London
(COOP 2010: Proceedings of the 9th International Conference on Designing Cooperative Systems, 2010) Locatelli, Marco P.; Simone, Carla; Ardesia, Viviana
A domain where photographs are a necessary part is archaeology: here they are used in different phases of the archaeological work for many purposes, some of which are common to other domains or to home usage (e.g., archiving). We concentrate our attention one of the initial phases of the archaeological process, namely excavation, since the related activities use photographs in a very peculiar way and under the constraints of a very demanding physical setting. Moreover, in this phase the advent of digitalized photographs is recent and their adoption is still interestingly combined with the usage of photographs printed on paper. Paper presents the results of a study performed at an archaeological site in the south of Italy: we report the observed collocated collaborative practices surrounding photos and discuss these practices to identify some functionality of a supportive technology.
(COOP 2010: Proceedings of the 9th International Conference on Designing Cooperative Systems, 2010) van der Merwe, Rean; Meehan, Anthony
Direct deliberative democracy presents a conceptually attractive model of civic governance – particularly relevant at local scale. We outline the ‘work’ of direct deliberative democracy by considering its underlying principles and objectives, and discuss four fundamental challenges that are commonly proposed: the difficulty of coordinating direct participation, the expertise required of participants, the often underestimated dynamics of power in direct action, and that deliberation is not necessarily the sole, ideal mode of participation. At hand of a case study of an online “community of interest”, the paper investigates the potential role of social media to facilitate this work, and to mitigate the challenges cited.
(COOP 2010: Proceedings of the 9th International Conference on Designing Cooperative Systems, 2010) Plogmann, Simon; Adeel, Muhammad; Nett, Bernhard; Wulf, Volker
Microfinance has become a most important instrument for rural development. In regard of its technology, there are two main positions: a static analysis points out that ICT does not play a central role in many of today’s microfinance activities and, therefore, will not do so in future, whereas technological determinism assumes the technological path of microfinance to follow the one of established banking in the North. In this paper, in which the well-known Bangladesh Grameen Bank is analyzed as an example, we want to show that both assumptions are wrong. Instead CSCW foci may play a productive role in developing appropriate technology for microfinance.
(COOP 2010: Proceedings of the 9th International Conference on Designing Cooperative Systems, 2010) Middup, Christopher Paul; Coughlan, Tim; Johnson, Peter
Creative collaborations are a complex, yet common phenomenon. In this paper we introduce a model that describes the development of a creative outcome by a group, based on its efforts to structure the task through the exploration and adoption of concepts and artefacts. We use our model as a basis to analyse a collaborative filmmaking study. Through this, we show how the model is an effective tool for describing the actions of the group as its members work towards producing an outcome. We conclude that the model could be utilised as a tool for recognising patterns in creative collaborations, for understanding support needs, and for comparing instances of these tasks.
(COOP 2010: Proceedings of the 9th International Conference on Designing Cooperative Systems, 2010) Saeed, Saqib; Rohde, Markus
Networks of social activists traditionally lack financial and human resources, resulting in low interest in employing sophisticated IT. There are not many studies describing the development and use of computer systems for networks of social activists. Especially with regard to web 2.0 applications, it is interesting to analyze how social activists appropriate social web platforms. In this paper we describe the usage of a collaborative platform called “OpenESF” by social activists taking part in the European Social Forum. The results of this study will provide us with an understanding of the needs of social activists for effective computer support and highlight directions for the redesign of OpenESF.
(COOP 2010: Proceedings of the 9th International Conference on Designing Cooperative Systems, 2010) Schmidt, Kjeld
The scope of CSCW has been a topic of sporadic debate for many years, but in a programmatic article from 2005, three esteemed CSCW researchers – Andy Crabtree, Tom Rodden, and Steve Benford – now forcefully argue that CSCW should ‘move its focus away from work’. It is thus time to reconsider CSCW, to rethink what it is and why it might be important. This paper focuses on CSCW’s scope: the rationale for its focus on ordinary work. It offers an analysis of the concept of ‘work’ (based on Ryle, Urmson, and Schutz), a critique of prevailing illusions about the realities of work in the contemporary world, and an attempt position CSCW in the context of technological development more broadly.
(COOP 2010: Proceedings of the 9th International Conference on Designing Cooperative Systems, 2010) Stevens, Gunnar; Draxler, Sebastian
Eclipse and Mozilla Firefox represent a new type of open software that can be supplemented by manifold extensions, being implemented by independent software vendors and open source projects. Research on such software ecosystems shows that collaboration patterns in the software industry evolve from value chains to value nets. An often ignored side-effect of this development is a vast extent of integration work that needs to be done by users. Taking a user point of view, this paper presents an empirical study on the practices of appropriating the Eclipse ecosystem as an example of radical tailorability, based on new opportunities given by the surrounding ecosystem. We show the practices users have developed to manage the antagonism of maintaining a stable and productive working environment, while simultaneously innovating it. Based on these results, we outline different opportunities to improve flexible software by supporting cooperation among the diverse actors involved, in a network of production and consumption.
(COOP 2010: Proceedings of the 9th International Conference on Designing Cooperative Systems, 2010) Olson, Gary M.
Researchers in science and engineering have a long tradition of collaboration, and increasingly carry out these collaborations across geographical distance. Similar trends exist in industry, where virtual teams are increasing in frequency. While we know that such dispersed collaborations are difficult, there is growing evidence of success. The physical and biological sciences have led the way, though more recently social and behavioral scientists have also adopted these new modes of working. Most recently of all, there is growing evidence of collaborative scholarship in the humanities, including some of it carried out under conditions of geographical dispersion. I will review these trends, and in particular comment on whether the factors that distinguish success from failure in such collaborations are the same across these diverse domains.
(COOP 2010: Proceedings of the 9th International Conference on Designing Cooperative Systems, 2010) Tixier, Matthieu; Lewkowicz, Myriam; Marcoccia, Michel; Atifi, Hassan; Bénel, Aurélien; Gaglio, Gérald; Gauducheau, Nadia
People are turning increasingly to the Internet to find support and share their experience and feelings when they are undergoing hardships such as medical problems. The aim of our ongoing research project is to design innovative online social support services. In order to pave the way for this complex undertaking, several interdisciplinary studies were conducted in this framework: discourse analysis was carried out on online discussions focusing on social support, observers attended support group meetings attended by family caregivers, and interviews were conducted with these caregivers. The application of our findings to our design project is discussed.
(COOP 2010: Proceedings of the 9th International Conference on Designing Cooperative Systems, 2010) Cabitza, Federico
In this paper we report about two design experiences in the domain of healthcare information technology that shed light on the advantages of getting rid of complex and abstract representations of hospital work and of concentrating on the artifacts that practitioners habitually use in their daily practice. We ground our approach in the recent literature on the often unintended shortcomings exhibited by healthcare information systems and propose a lightweight method to support the phases of requirement elicitation and functional design. We then discuss the main requirements expressed in our recent research activity and provide examples of how to address them in terms of modular and artifact-centered design solutions.