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Tying the policy knot: the Case of an Ongoing Digital Archiving Project for Patient Records

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2024

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European Society for Socially Embedded Technologies (EUSSET)

Abstract

Our study delves into the pivotal role of policies in the success of digital transformation initiatives, focusing on a case study of digitizing patient records at a general hospital. We aim to bridge the research gap on how policies are interpreted and applied in such projects, using a qualitative approach to understand the motivations and actions of the involved parties. By transitioning from paper to digital formats for clinical letters and test results, the project sought to optimize space and improve document access. Our findings, drawn from field notes and observations, highlight the diverse interests in digitization, from space management to policy compliance. We conclude with insights on the importance of policies in digital transformations, offering valuable lessons for future projects and digital archiving efforts.

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Rolland-Blin, Léonord; Amsha, Khuloud Abou; Tixier, Matthieu (2024): Tying the policy knot: the Case of an Ongoing Digital Archiving Project for Patient Records. Proceedings of 22nd European Conference on Computer-Supported Cooperative Work. DOI: 10.48340/ecscw2024_n03. European Society for Socially Embedded Technologies (EUSSET). EISSN: 2510-2591. Notes. Rimini, Italy. 17 June - 21 June, 2024

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