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Working together inside an emailbox

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In this paper we look at a situation in which email is not simply a channel for collaboration and communication but a site of collaboration itself, involving email inboxes that are jointly accessed by more than one person. We conducted two studies of shared email usage. We learned about a diversity of shared email practices in 14 schools, museums, and support centers through semi-structured interviews and (where feasible) site visits. We also explored in depth one type of shared email usage: executives and assistants sharing an emailbox. We describe the strategies that people use today to meet their collaborative needs by exploiting mailbox structures they currently have. We close with a discussion of email as a site of reinvention – i.e., where users’ work practices have given existing technology new meanings.

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Muller, Michael J.; Gruen, Daniel M. (2005): Working together inside an emailbox. ECSCW 2005: Proceedings of the Ninth European Conference on Computer-Supported Cooperative Work. DOI: 10.1007/1-4020-4023-7_6. Springer, London. ISBN: 978-1-4020-4023-8. pp. 103-122. Full Papers. Paris, France. 18–22 September 2005

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Number of citations to item: 5

  • Sean P. Goggins, Christopher Mascaro (2013): Context Matters: The Experience of Physical, Informational, and Cultural Distance in a Rural IT Firm, In: The Information Society 2(29), doi:10.1080/01972243.2012.758212
  • Nelson Wong, Anthony Tang, Ian Livingston, Carl Gutwin, Regan Mandryk (2009): Character Sharing in World of Warcraft, In: ECSCW 2009, doi:10.1007/978-1-84882-854-4_20
  • Soya Park, Stuti Vishwabhan, Michael Muller, David R. Karger (2024): “I Really Need Your Help with This Work...”: A System for Navigating the Tricky Terrain of Managing Up by Leveraging One’s Motivation to Get Things Done, In: ACM Transactions on Computer-Human Interaction 4(31), doi:10.1145/3652603
  • Jessica He, David Piorkowski, Michael Muller, Kristina Brimijoin, Stephanie Houde, Justin Weisz (2023): Rebalancing Worker Initiative and AI Initiative in Future Work: Four Task Dimensions, In: Proceedings of the 2nd Annual Meeting of the Symposium on Human-Computer Interaction for Work, doi:10.1145/3596671.3598572
  • Sean P. Goggins (2014): Designing computer‐supported collaborative learning at work for rural<scp>IT</scp>workers: Learning ensembles and geographic isolation, In: British Journal of Educational Technology 6(45), doi:10.1111/bjet.12185
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