Designing Awareness Tools for Psychological Well-Being in Collaborative Work Environments

Abstract

The work practices and tools supporting them are rapidly shifting to hybrid, making computer-supported collaboration more and more salient. Because of the novelty of this modality and imposed pressure to perform, employee well-being is at risk. Awareness support can be an empowering solution when designed in line with human-centered values and well-being as an objective. This thesis investigates how awareness tools can support the psychological well-being of people working together by enabling self-reflection and self-regulation. First, it aims at consolidating knowledge about the roles of awareness support in hybrid contexts. Second, based on empirical research, the thesis strives to derive the design guidelines of awareness support tools that improve the well-being of the employee collaborators. Third, it explores the opportunities to bridge the experience-centeredness of UX and orientation on social practices of CSCW.