Journal Article

Conventions and Commitments in Distributed CSCW Groups

Thumbnail Image

Fulltext URI

Document type

Text/Journal Article

Additional Information

Date

2002, 2002

Authors

Journal Title

Journal ISSN

Volume Title

Source

Computer Supported Cooperative Work (CSCW): Vol. 11

Publisher

Springer

Abstract

Conventions are necessary to establish in any recurrentcooperative arrangement. In electronic work, they are importantso as to regulate the use of shared objects. Based on empiricalresults from a long-term study of a group cooperating inelectronic work, I present examples showing that the group failedto develop normative convention behavior. These difficulties informing conventions can be attributed to a long list of factors:the lack of clear precedents, different perspectives among groupmembers, a flexible cooperation media, limited communication, thedesign process, and discontinuous cooperation. Further, I arguethat commitments to the conventions were difficult, due to theconventions not reaching an acceptance threshold, uneven payoffs,and weak social influences. The empirical results call for aspecific set of awareness information requirements to promoteactive learning about the group activity in order to support thearticulation of conventions. The requirements focus on the roleof feedback as a powerful mechanism for shaping and learningabout group behavior.

Description

Mark, Gloria (2002): Conventions and Commitments in Distributed CSCW Groups. Computer Supported Cooperative Work (CSCW): Vol. 11. DOI: 10.1023/A:1021289427473. Springer. PISSN: 1573-7551. pp. 349-387

Keywords

articulation, awareness, conventions, empirical studies, groupware, shared workspace

Citation

DOI

10.1023/A:1021289427473

URI

URI

http://dx.doi.org/10.1023/A:1021289427473
 https://dl.eusset.eu/handle/20.500.12015/3611

Collections

JCSCW Vol. 11 (2002)

Endorsement

Review

Supplemented By

Referenced By

Number of citations to item: 55

  • Thomas Herrmann, Sabine Pfeiffer (2022): Keeping the organization in the loop: a socio-technical extension of human-centered artificial intelligence, In: AI & SOCIETY 4(38), doi:10.1007/s00146-022-01391-5
  • Morten Fogsgaard, Claus Elmholdt, Rikke Lindekilde (2000): Power in Online Leadership, In: Advances in Human Resources Management and Organizational Development, doi:10.4018/978-1-5225-4094-6.ch008
  • Natalja Menold (2008): How to Use Information Technology for Cooperative Work: Development of Shared Technological Frames, In: Computer Supported Cooperative Work (CSCW) 1(18), doi:10.1007/s10606-008-9083-6
  • Federico Cabitza, Gianluca Colombo, Carla Simone (2013): Leveraging underspecification in knowledge artifacts to foster collaborative activities in professional communities, In: International Journal of Human-Computer Studies 1(71), doi:10.1016/j.ijhcs.2012.02.005
  • Pernille Bjørn, Morten Hertzum (2010): Artefactual Multiplicity: A Study of Emergency-Department Whiteboards, In: Computer Supported Cooperative Work (CSCW) 1-2(20), doi:10.1007/s10606-010-9126-7
  • Hanne Westh Nicolajsen (2008): Managing emerging and conflicting groupware use in organisations, In: Proceedings of the 26th annual ACM international conference on Design of communication, doi:10.1145/1456536.1456586
  • Tom Gross (2013): Supporting Effortless Coordination: 25 Years of Awareness Research, In: Computer Supported Cooperative Work (CSCW) 4-6(22), doi:10.1007/s10606-013-9190-x
  • Mikko Jäkälä, Eleni Berki (2012): Communities, Communication, and Online Identities, In: Digital Identity and Social Media, doi:10.4018/978-1-4666-1915-9.ch001
  • Dimitrina Spencer, Ann Zimmerman, David Abramson (2011): Special Theme: Project Management in E-Science: Challenges and Opportunities, In: Computer Supported Cooperative Work (CSCW) 3(20), doi:10.1007/s10606-011-9140-4
  • Kjeld Schmidt (2002): The Problem with `Awareness': Introductory Remarks on `Awareness in CSCW', In: Computer Supported Cooperative Work (CSCW) 3-4(11), doi:10.1023/a:1021272909573
  • Morten Hertzum (2010): Images of Usability, In: International Journal of Human-Computer Interaction 6(26), doi:10.1080/10447311003781300
  • Thomas Herrmann, Gabriele Kunau, Kai-uwe Loser (2007): Socio-technical Self-Description as a Means for Projects of Introducing Computer Supported Cooperation, In: 2007 40th Annual Hawaii International Conference on System Sciences (HICSS'07), doi:10.1109/hicss.2007.491
  • Mikko Jäkälä, Eleni Berki (2014): Communities, Communication, and Online Identities, In: Cyber Behavior, doi:10.4018/978-1-4666-5942-1.ch005
  • Mikko Jäkälä, Samuli Pekkola (2007): From technology engineering to social engineering, In: ACM SIGMIS Database: the DATABASE for Advances in Information Systems 4(38), doi:10.1145/1314234.1314238
  • Jørgen P. Bansler, Erling Havn (2003): Technology-use mediation, In: Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work, doi:10.1145/958160.958182
  • Kjeld Schmidt (2008): The Problem with ‘Awareness’ (2002), In: Computer Supported Cooperative Work, doi:10.1007/978-1-84800-068-1_8
  • Gloria Mark, Alfred Kobsa (2005): The Effects of Collaboration and System Transparency on CIVE Usage: An Empirical Study and Model, In: Presence: Teleoperators and Virtual Environments 1(14), doi:10.1162/1054746053890279
  • Piritta Leinonen, Sanna Järvelä, Päivi Häkkinen (2005): Conceptualizing the Awareness of Collaboration: A Qualitative Study of a Global Virtual Team, In: Computer Supported Cooperative Work (CSCW) 4(14), doi:10.1007/s10606-005-9002-z
  • Carol Stoak Saunders, Manju K. Ahuja (2006): Are All Distributed Teams the Same? Differentiating Between Temporary and Ongoing Distributed Teams, In: Small Group Research 6(37), doi:10.1177/1046496406294323
  • Carla Simone, Stefania Bandini (2002): Integrating Awareness in Cooperative Applications through the Reaction-Diffusion Metaphor, In: Computer Supported Cooperative Work (CSCW) 3-4(11), doi:10.1023/a:1021213119071
  • Samuli Pekkola (2003): Designed for unanticipated use, In: Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work, doi:10.1145/958160.958218
  • Eija Korpelainen, Mari Kira (2011): Systems approach for analysing problems in IT system adoption at work, In: Behaviour & Information Technology 3(32), doi:10.1080/0144929x.2011.624638
  • Valérie Maquil, Dimitra Anastasiou, Hoorieh Afkari, Adrien Coppens, Johannes Hermen, Lou Schwartz (2023): Establishing Awareness through Pointing Gestures during Collaborative Decision-Making in a Wall-Display Environment, In: Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems, doi:10.1145/3544549.3585830
  • Federico Cabitza, Carla Simone (2013): Computational Coordination Mechanisms: A tale of a struggle for flexibility, In: Computer Supported Cooperative Work (CSCW) 4-6(22), doi:10.1007/s10606-013-9187-5
  • Fahri Yetim (2006): Acting with genres: discursive-ethical concepts for reflecting on and legitimating genres, In: European Journal of Information Systems 1(15), doi:10.1057/palgrave.ejis.3000595
  • Rudi Schmiede (2000): Knowledge, Work and Subject in Informational Capitalism, In: IFIP International Federation for Information Processing, doi:10.1007/978-0-387-37876-3_27
  • Pernille Bjørn, Morten Esbensen, Rasmus Eskild Jensen, Stina Matthiesen (2014): Does Distance Still Matter? Revisiting the CSCW Fundamentals on Distributed Collaboration, In: ACM Transactions on Computer-Human Interaction 5(21), doi:10.1145/2670534
  • Ari Wahlstedt, Samuli Pekkola, Marketta Niemelä (2008): From e‐learning space to e‐learning place, In: British Journal of Educational Technology 6(39), doi:10.1111/j.1467-8535.2008.00821_1.x
  • David Pinelle, Carl Gutwin (2003): Designing for loose coupling in mobile groups, In: Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work, doi:10.1145/958160.958173
  • Cara Stitzlein, Anja Wessels (2007): A descriptive screenshot analysis in a mixed presence setting, In: Proceedings of the 19th Australasian conference on Computer-Human Interaction: Entertaining User Interfaces, doi:10.1145/1324892.1324912
  • Rasmus Eskild Jensen (2014): Why Closely Coupled Work Matters in Global Software Development, In: Proceedings of the 18th International Conference on Supporting Group Work, doi:10.1145/2660398.2660425
  • Gloria Mark, Steven Poltrock (2004): Groupware adoption in a distributed organization: transporting and transforming technology through social worlds, In: Information and Organization 4(14), doi:10.1016/j.infoandorg.2004.06.001
  • Jane Webster, D. Sandy Staples (2000): Comparing Virtual Teams to Traditional Teams: An Identification of New Research Opportunities, In: Research in Personnel and Human Resources Management, doi:10.1016/s0742-7301(06)25005-9
  • Pernille Bjørn, Anne-Marie Søderberg, S Krishna (2017): Translocality in Global Software Development: the Dark Side of Global Agile, In: Human–Computer Interaction 2(34), doi:10.1080/07370024.2017.1398092
  • Gasparas Jarulaitis (2010): The Uneven Diffusion of Collaborative Technology in a Large Organization, In: IFIP Advances in Information and Communication Technology, doi:10.1007/978-3-642-12113-5_13
  • Paul M. Aoki (2007): Back stage on the front lines, In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, doi:10.1145/1240624.1240735
  • Jørgen P. Bansler, Erling Havn (2006): Sensemaking in Technology-Use Mediation: Adapting Groupware Technology in Organizations, In: Computer Supported Cooperative Work (CSCW) 1(15), doi:10.1007/s10606-005-9012-x
  • Hanne Westh Nicolajsen, Jorgen P. Bansler (2009): Evolving Information Ecologies, In: Advances in Electronic Commerce, doi:10.4018/978-1-60566-378-4.ch018
  • Johanna Gunnlaugsdottir (2009): The human side of ERMS: an Icelandic study, In: Records Management Journal 1(19), doi:10.1108/09565690910937245
  • Federico Cabitza, Carla Simone (2015): Building Socially Embedded Technologies: Implications About Design, In: Computer Supported Cooperative Work, doi:10.1007/978-1-4471-6720-4_11
  • Ulrik Christensen (2001): Conventions and articulation work in a mobile workplace, In: ACM SIGGROUP Bulletin 3(22), doi:10.1145/567352.567355
  • Peter Darch, Annamaria Carusi, Marina Jirotka (2009): Shared understanding of end-users' requirements in e-Science projects, In: 2009 5th IEEE International Conference on E-Science Workshops, doi:10.1109/esciw.2009.5407963
  • Andrew Wodehouse, William Ion (2010): Digital information support for concept design, In: CoDesign 1(6), doi:10.1080/15710880903393100
  • Kim M Unertl, Laurie L Novak, Kevin B Johnson, Nancy M Lorenzi (2010): Traversing the many paths of workflow research: developing a conceptual framework of workflow terminology through a systematic literature review, In: Journal of the American Medical Informatics Association 3(17), doi:10.1136/jamia.2010.004333
  • César A. Collazos, Francisco L. Gutiérrez, Jesús Gallardo, Manuel Ortega, Habib M. Fardoun, Ana Isabel Molina (2018): Descriptive theory of awareness for groupware development, In: Journal of Ambient Intelligence and Humanized Computing 12(10), doi:10.1007/s12652-018-1165-9
  • David Christian, Shmuel Rotenstreich (2010): An Evaluation Framework For Distributed Collaboration Tools, In: 2010 Seventh International Conference on Information Technology: New Generations, doi:10.1109/itng.2010.260
  • Tom Gross, Samuli Pekkola (2010): Three Levels of Failure: Analysing a Workflow Management System, In: Computer Supported Cooperative Work, doi:10.1007/978-1-84996-347-3_12
  • Federico Cabitza, Carla Simone, Marcello Sarini (2009): Leveraging Coordinative Conventions to Promote Collaboration Awareness, In: Computer Supported Cooperative Work (CSCW) 4(18), doi:10.1007/s10606-009-9093-z
  • Mowafa Said Househ, Andre Kushniruk, Bruce Carleton, Denise Cloutier-Fisher (2009): A Literature Review on Distance Knowledge Exchange in Healthcare Groups: What Can We Learn From the ICT Literature?, In: Journal of Medical Systems 4(35), doi:10.1007/s10916-009-9401-7
  • J. Grudin (2004): Managerial use and emerging norms: effects of activity patterns on software design and deployment, In: 37th Annual Hawaii International Conference on System Sciences, 2004. Proceedings of the, doi:10.1109/hicss.2004.1265111
  • Fahri Yetim (2010): Taking Universal Perspective in Design: A Plea for Two Reflective Principles and Mechanisms, In: 2010 43rd Hawaii International Conference on System Sciences, doi:10.1109/hicss.2010.361
  • Hillevi Sundholm (2007): Social Conventions and Issues of Space for Distributed Collaboration, In: Lecture Notes in Computer Science, doi:10.1007/978-3-540-74000-1_23
  • Ida Larsen-Ledet, Henrik Korsgaard (2019): Territorial Functioning in Collaborative Writing, In: Computer Supported Cooperative Work (CSCW) 3-4(28), doi:10.1007/s10606-019-09359-8
  • Thomas Breideband, Poorna Talkad Sukumar, Gloria Mark, Megan Caruso, Sidney D'Mello, Aaron D. Striegel (2022): Home-Life and Work Rhythm Diversity in Distributed Teamwork: A Study with Information Workers during the COVID-19 Pandemic, In: Proceedings of the ACM on Human-Computer Interaction CSCW1(6), doi:10.1145/3512942
  • Lynne P Cooper (2003): A research agenda to reduce risk in new product development through knowledge management: a practitioner perspective, In: Journal of Engineering and Technology Management 1-2(20), doi:10.1016/s0923-4748(03)00007-9
Please note: Providing information about citations is only possible thanks to to the open metadata APIs provided by crossref.org and opencitations.net. These lists may be incomplete due to unavailable citation data.source: opencitations.net, crossref.org