Rethinking Financial Inclusion: from Access to Autonomy
Loading...
Fulltext URI
Document type
Text/Journal Article
Additional Information
Date
Journal Title
Journal ISSN
Volume Title
Publisher
Springer, London
Abstract
Financial inclusion has been defined and understood primarily in terms of access, thereby constituting ‘inclusion’/‘exclusion’ as a binary. This paper argues such a view to be myopic that risks treating financial inclusion as an end in itself, and not as means to a larger end. ‘Access’ oriented perspectives also fail to take into account considerations of structural factors like power asymmetries and pay inadequate attention to user practices. Through the case of auto-rickshaw drivers in Bangalore, India, and their use of Ola, a peer-to-peer taxi hailing service similar to Uber, we show that access is a necessary, but not sufficient condition to achieve financial inclusion in a substantive sense. By examining in detail, the financial needs and practices of rickshaw drivers, we identify the opportunities and constraints for digital technology to better support their financial practices and enhance their wellbeing. The paper proposes adding ‘autonomy’ and ‘affordances’ as two crucial factors to be included in the discourse on financial inclusion. Finally, we outline design implications for P2P technologies to contribute towards the financial inclusion of drivers.
Description
Keywords
Affordances, Autonomy, Autorickshaw drivers, Digital money, Digital inclusion, Financial inclusion, Financial practices, Gig work, Platform economy
Citation
URI
URI
Collections
Endorsement
Review
Supplemented By
Referenced By
Number of citations to item: 26
- Dhruv Agarwal, Srishti Agarwal, Vidur Singh, Rohita Kochupillai, Rosemary Pierce-Messick, Srinivasan Iyengar, Mohit Jain (2021): Understanding Driver-Passenger Interactions in Vehicular Crowdsensing, In: Proceedings of the ACM on Human-Computer Interaction CSCW2(5), doi:10.1145/3479869
- Massimo Preziuso, Franziska Koefer, Michel Ehrenhard (2023): Open banking and inclusive finance in the European Union: perspectives from the Dutch stakeholder ecosystem, In: Financial Innovation 1(9), doi:10.1186/s40854-023-00522-1
- Eliscia Kinder, Mohammad Hossein Jarrahi, Will Sutherland (2019): Gig Platforms, Tensions, Alliances and Ecosystems, In: Proceedings of the ACM on Human-Computer Interaction CSCW(3), doi:10.1145/3359314
- Shaimaa Lazem, Danilo Giglitto, Makuochi Samuel Nkwo, Hafeni Mthoko, Jessica Upani, Anicia Peters (2021): Challenges and Paradoxes in Decolonising HCI: A Critical Discussion, In: Computer Supported Cooperative Work (CSCW) 2(31), doi:10.1007/s10606-021-09398-0
- Peterson K. Ozili (2023): Can social inclusion policies promote financial inclusion?, In: International Journal of Sociology and Social Policy 11/12(43), doi:10.1108/ijssp-03-2023-0054
- Kalle Kusk, Claus Bossen (2022): Working with Wolt, In: Proceedings of the ACM on Human-Computer Interaction GROUP(6), doi:10.1145/3492823
- Kuldeep Singh, Madhvendra Misra, Jitendra Yadav (2021): Corporate social responsibility and financial inclusion: Evaluating the moderating effect of income, In: Managerial and Decision Economics 5(42), doi:10.1002/mde.3306
- David Mhlanga (2022): Prospects and Challenges of Digital Financial Inclusion/Fintech Innovation in the Fourth Industrial Revolution, In: Palgrave Studies in Impact Finance, doi:10.1007/978-3-031-16687-7_9
- Oluwafemi Akanfe, Rohit Valecha, H. Raghav Rao (2020): Design of an Inclusive Financial Privacy Index (INF-PIE): A Financial Privacy and Digital Financial Inclusion Perspective, In: ACM Transactions on Management Information Systems 1(12), doi:10.1145/3403949
- Ibrahim Niankara (2020): Government and private sectors' electronic transfer practices and financial inclusion in the economic community of the West African States, In: International Journal of Finance & Economics 4(27), doi:10.1002/ijfe.2357
- Bitange Ndemo, Ben Mkalama (2023): Digitalisation and Financial Data Governance in Africa: Challenges and Opportunities, In: Data Governance and Policy in Africa, doi:10.1007/978-3-031-24498-8_6
- Changyang He, Lu He, Zhicong Lu, Bo Li (2023): "I Have to Use My Son's QR Code to Run the Business": Unpacking Senior Street Vendors' Challenges in Mobile Money Collection in China, In: Proceedings of the ACM on Human-Computer Interaction CSCW1(7), doi:10.1145/3579493
- Mohammad Rashidujjaman Rifat, Mohammad Ruhul Amin, Syed Ishtiaque Ahmed (2022): Situating Public Speaking: The Politics and Poetics of the Digital Islamic Sermons in Bangladesh, In: Proceedings of the ACM on Human-Computer Interaction CSCW1(6), doi:10.1145/3512911
- Odongo Kodongo (2024): Financial inclusion effects of engaging with the fintech ecosystem, In: International Review of Economics & Finance, doi:10.1016/j.iref.2024.103671
- Yubo Kou, Sam Moradzadeh, Xinning Gui (2024): Trading as Gambling: Social Investing and Financial Risks on the r/WallStreetBets Subreddit, In: Proceedings of the CHI Conference on Human Factors in Computing Systems, doi:10.1145/3613904.3642768
- V. K. Parvathy, Jyothi Kumar (2023): Driving Financial Inclusion, In: International Journal of E-Business Research 1(18), doi:10.4018/ijebr.316147
- Erik Dethier, Dean-Robin Kern, Gunnar Stevens, Alexander Boden (2024): Making Order in Household Accounting - Digital Invoices as Domestic Work Artifacts, In: Computer Supported Cooperative Work (CSCW) 4(33), doi:10.1007/s10606-024-09495-w
- Belén Barros Barros Pena, Bailey Kursar, Rachel E Clarke, Katie Alpin, Merlyn Holkar, John Vines (2021): Financial Technologies in the Cycle of Poor Mental Health and Financial Hardship: Towards Financial Citizenship, In: Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems, doi:10.1145/3411764.3445251
- Daniel Mwesigwa, Christopher Csíkszentmihályi (2024): Air/time Travel: Rethinking Appropriation in Global HCI and Futures of Electronic Exchange, In: Proceedings of the CHI Conference on Human Factors in Computing Systems, doi:10.1145/3613904.3642590
- Shruti Gupta (2020): Gendered Gigs, In: Proceedings of the 2020 International Conference on Information and Communication Technologies and Development, doi:10.1145/3392561.3394635
- Pranjal Jain, Alex Jordan Blandin, Jacki O'Neill, Mark Perry, Samia Ibtasam, Suleman Shahid, Beni Chugh, David Sullivan, Heloisa Candello, James Pomeroy, Rajat Jain, Robert Dowd, Matt Roach, Matt Jones (2022): Platformisation of Digital Financial Services (DFS): The Journey of DFS in the Global North and Global South, In: CHI Conference on Human Factors in Computing Systems Extended Abstracts, doi:10.1145/3491101.3516507
- Srihari Hulikal Muralidhar, Claus Bossen, Jacki O’Neill (2022): Between a Rock and a Hard Place: Negotiating Dependencies and Precarity in the On-Demand Economy, In: Computer Supported Cooperative Work (CSCW) 3(31), doi:10.1007/s10606-022-09434-7
- Nse Udohaya, Suzanne G.M. Fifield (2024): Sustainable financial inclusion in Nigeria: a need to go beyond access to impact, In: Qualitative Research in Financial Markets 3(17), doi:10.1108/qrfm-05-2022-0085
- Maria Teresa Cuenca-Jiménez, Vicente Ripoll Feliu, Carlos Lassala Navarré (2022): Bibliometric Analysis of Financial Services Technology Companies—FinTech, In: Studies in Systems, Decision and Control, doi:10.1007/978-3-031-07626-8_4
- Abhipsa Pal, Tejaswini Herath, Rahul De', H. Raghav Rao (2021): Why do people use mobile payment technologies and why would they continue? An examination and implications from India, In: Research Policy 6(50), doi:10.1016/j.respol.2021.104228
- Minha Lee, Lily Frank, Wijnand IJsselsteijn (2021): Brokerbot: A Cryptocurrency Chatbot in the Social-technical Gap of Trust, In: Computer Supported Cooperative Work (CSCW) 1(30), doi:10.1007/s10606-021-09392-6