Why Do CSCW Insights Lose Out to Management Intuitions?
European Society for Socially Embedded Technologies (EUSSET)
In this workshop at ECSCW2020, we wish to gather researchers and practitioners interested in identifying ways to better transfer findings ‘from the field’ to the managerial level. Workplaces in all sectors are experiencing digitization spurred primarily by increasing access to data and AI. Many initiatives are failing to produce expected outcomes, and are even producing negative outcomes on workplace wellbeing. The insights generated by CSCW researchers often seem to have failed to reach their targets: the challenges and opportunities for successful appropriation of technology have rarely been adopted by managers, or they were not articulated in a way that facilitated follow-on success. A failure of academic research to impact the world is a known problem – information systems research is abundant with analysis of the managerial challenges that have not been noted by managers themselves – it has been less discussed among CSCW researchers.