- Text DocumentFostering Accessibility at the Workplace through Community-based Participatory Research(Proceedings of 18th European Conference on Computer-Supported Cooperative Work, 2020) Pinatti de Carvalho, Aparecido Fabiano; Bittenbinder, Sven; Müller, Claudia; David, Nadia; Hansen, Bente; Wulf, VolkerThis workshop sets out to provide a forum for discussing the potential of community-based participatory research (CBPR) to foster accessibility at the workplace. It aims at opening a space to engage people with and without disability in a discussion about how this approach can contribute to bring employees, employers, developers and researchers together for the elaboration of a sensitisation concept to make people aware of the relevance of developing and adopting highly accessible digital solutions for the workplace. In particular, it focuses on the potential of the approach to engage people with disability in research, development and, most importantly, in the job market. Ultimately, the workshop seeks to advance the discussion of how this type of research can contribute towards the inclusion of people with disability in society and to highlight the benefits of that. The workshop is based on the European CSCW tradition of using in-depth qualitative methodologies for workplace studies and practice-based computing. It addresses issues of cooperation and collaboration between research actors, in the pursuit of a deep understanding of work contexts and the design of socio-technical systems that respond to their emerging needs.
- Text DocumentWhy Do CSCW Insights Lose Out to Management Intuitions?(Proceedings of 18th European Conference on Computer-Supported Cooperative Work, 2020) Christensen, Lars Rune; Erickson, Ingrid; Harper, Richard; Lewkowicz, Myriam; Nauwerck, GerolfIn this workshop at ECSCW2020, we wish to gather researchers and practitioners interested in identifying ways to better transfer findings ‘from the field’ to the managerial level. Workplaces in all sectors are experiencing digitization spurred primarily by increasing access to data and AI. Many initiatives are failing to produce expected outcomes, and are even producing negative outcomes on workplace wellbeing. The insights generated by CSCW researchers often seem to have failed to reach their targets: the challenges and opportunities for successful appropriation of technology have rarely been adopted by managers, or they were not articulated in a way that facilitated follow-on success. A failure of academic research to impact the world is a known problem – information systems research is abundant with analysis of the managerial challenges that have not been noted by managers themselves – it has been less discussed among CSCW researchers.
- Text DocumentDatafication and cultural heritage: provocations, threats, and design opportunities(Proceedings of 18th European Conference on Computer-Supported Cooperative Work, 2020) Hansson, Karin; Cerratto Pargman, Teresa; Dahlgren, AnnaIncreasing digitization and the emergence of new data sharing practices are likely to change how our understanding of history is negotiated. Archiving practices are not only fundamental for our understanding of the past but vital in navigating the present. We have to pay particular attention to the consequences of the interfaces that curate history, especially in relation to big data. Crowdsourcing, social media, linked open data, and other participatory and open science practices challenge the archiving practices in cultural heritage institutions, but they also open up new opportunities and practices when it comes to understanding and defining our shared culture. In this workshop we will bring together researchers who have studied these issues or are working to develop critical perspectives on archiving practices.
- Text DocumentDoing CSCW research in small and medium enterprises: experiences, options and challenges(Proceedings of 18th European Conference on Computer-Supported Cooperative Work, 2020) Schorch, Marén; Seifert, Fabienne; Syed, Hussain A.; Kotthaus, Christoph; Pipek, VolkmarThis ECSCW workshop draws attention to research and development projects (R&D) that deal with cooperative and collaborative practices in small and medium enterprises (SMEs). European companies are for the most part SMEs: nine out of every ten companies can be defined as an SME (Eurostat 2015). They cover a huge variety of branches and fields, including diverse examples such as manufacturing, construction or IT start-ups, and meanwhile, there is again a growing sphere of CSCW projects that recognize the importance of this field. The empirical methods applied in such SME centered projects include qualitative methods with participant observation, interviewing or conducting co-design workshops, but also quantitative methods like the use of questionnaires or eye-tracking systems. In the workshop, we open up for sharing and reflecting experiences of doing research in SMEs and for discussing the characteristics and challenges of this (old and new) field in CSCW.
- Text Document(Coping with) Messiness in Ethnography – Methods, Ethics and Participation in ethnographic Field Work in the non-Western World(Proceedings of 18th European Conference on Computer-Supported Cooperative Work, 2020) Rueller, Sarah; Aal, Konstantin; Mouratidis, Marios; Randall, Dave; Wulf, Volker; Boulus-Rødje, Nina; Semaan, BryanThere are several frameworks and approaches, addressing how to conduct ethnographic and qualitative field work in various settings. However, going by the book might not be an option when conducting research in politically charged, unstable or simply non-western regions. Politics, social pressure and even someone’s personal safety might be necessary to consider. Another important area to consider are research ethics. Privacy policies might do their work with regard to existing laws which differ from each country and should ensure no harm for all involved parties, but how can this be guaranteed and does it also cover all aspects of ethics? Including stakeholders as a basis for user-centered work and design is common. But what does participation mean in such contexts? The questions are: What is important to consider when conducting ethnographic field work in such settings? How can we foster different degrees of genuine participation? How can we ensure, that the work we do is ethically correct without endangering the research outcome? In this workshop, we invite researchers and practitioners to rethink existing methods and approaches and start working on guidelines, that better serves the needs of such specific and to some extent critical circumstances.
- Text DocumentLearning for life: Designing for sustainability of tech-learning networks of older adults(Proceedings of 18th European Conference on Computer-Supported Cooperative Work, 2020) Cerna, Katerina; Dickel, Martin; Müller, Claudia; Kärnä, Eija; Gallistl, Vera; Kolland, Franz; Reuter, Verena; Naegele, Gerhard; Bevilacqua, Roberta; Kaspar, Heidi; Otto, UlrichIn today’s complex society we need to learn on a daily basis during our whole life, especially when it comes to new digital tools on which our lives are increasingly more dependent. However, the way digital tools are designed is not well adjusted to learning how to use these tools in the later part of life. As a result, many older adults struggle with the integration of digital tools into their daily lives. Recently, older adults started to be involved in design through sustainable participatory approaches. However, this group is very heterogeneous and characterised by varied needs that have to be addressed with a fitting approach that is currently missing in E/CSCW and participatory design. In this workshop we therefore want to bring together researchers from different disciplines to develop new approaches that will help us to design for sustainable tech-learning networks of older adults. ECSCW and related participatory design approaches have a long history of collaboration with different disciplines. Our workshop hence addresses the issues of how we can better understand supporting learning for life of tech-communities of older adults from an interdisciplinary perspective in the context of sustainable participatory design. The workshop participants will therefore have an opportunity to learn about the challenges and opportunities related to learning for life of tech-communities of older adults in the context of sustainable participatory design as well as to reflect over their own disciplinary position in relation to this topic.
- Text DocumentStudying Technical Mechanisms for Supporting Sharing Communities(Proceedings of 18th European Conference on Computer-Supported Cooperative Work, 2020) Korsgaard, Henrik; Lewkowicz, Myriam; Boden, Alexander; Avram, Gabriela; Bødker, SusanneEnabled by technical platforms, sharing economies have been studied with regard to their economic, legal and social effects, as well as with regard to their possible influences on CSCW topics such as work, collaboration and trust. While a lot of research is ongoing around the sharing economy and related communities, there is little work addressing the phenomenon from a socio-technical point of view. In particular, there is little work in CSCW looking at the technology behind existing platforms, why it was defined this way, what are its impacts, and what would it mean to offer technology that would support local sharing economies in their cooperative activities. Our workshop is meant to address this gap. The aim is to identify research themes and gaps in the related work, and work towards a better understanding of core mechanisms and trade-offs in the design of future and inclusive platforms for the sharing economy.