Overcoming social awareness in computer-supported groups

Abstract

We examined status effects in face-to-face and computer-mediated three-person groups. Our expectation that low status members in computer-mediated group discussions would participate more equally, and have more influence over decisions, than their counterparts in face-to-face groups was not confirmed. The results suggest that knowledge of status differences and labels were used to form cognitive impressions of other group members. It seems that when group members are aware of the status characteristics of the group, social cues were magnified rather than redüced. Implications of these findings for mixed status cooperative work groups and for the design of computer communication systems are discussed.