Beyond Boundary Objects: Collaborative Reuse in Aircraft Technical Support

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dc.contributor.authorLutters, Wayne G.
dc.contributor.authorAckerman, Mark S.
dc.date.accessioned2020-06-06T13:07:46Z
dc.date.available2020-06-06T13:07:46Z
dc.date.issued39234
dc.description.abstractBoundary objects are a critical, but understudied, theoretical construct in CSCW. Through a field study of aircraft technical support, we examined the role of boundary objects in the practical achievement of safety by service engineers. Their resolution of repair requests was preserved in the organization’s memory via three compound boundary objects. These crystallizations did not manifest a static interpretation, but instead were continually reinterpreted in light of meta-negotiations. This suggests design implications for organizational memory systems which can more fluidly represent the meta-negotiations surrounding boundary objects.de
dc.identifier.doi10.1007/s10606-006-9036-x
dc.identifier.pissn1573-7551
dc.identifier.urihttp://dx.doi.org/10.1007/s10606-006-9036-x
dc.identifier.urihttps://dl.eusset.eu/handle/20.500.12015/4029
dc.publisherSpringer
dc.relation.ispartofComputer Supported Cooperative Work (CSCW): Vol. 16, No. 3
dc.relation.ispartofseriesComputer Supported Cooperative Work (CSCW)
dc.subjectboundary objects
dc.subjectcollaborative work
dc.subjecthigh reliability organizations
dc.subjecthotlines
dc.subjectinformation reuse
dc.subjectorganizational memory
dc.subjectsafety
dc.subjectservice engineering
dc.subjecttechnical support
dc.titleBeyond Boundary Objects: Collaborative Reuse in Aircraft Technical Supportde
dc.typeText/Journal Article
gi.citation.endPage372
gi.citation.startPage341

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JCSCW Vol. 16 (2007)