Journal Article

Beyond Boundary Objects: Collaborative Reuse in Aircraft Technical Support

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Date

2007, 2007

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Journal Title

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Volume Title

Source

Computer Supported Cooperative Work (CSCW): Vol. 16, No. 3

Publisher

Springer

Abstract

Boundary objects are a critical, but understudied, theoretical construct in CSCW. Through a field study of aircraft technical support, we examined the role of boundary objects in the practical achievement of safety by service engineers. Their resolution of repair requests was preserved in the organization’s memory via three compound boundary objects. These crystallizations did not manifest a static interpretation, but instead were continually reinterpreted in light of meta-negotiations. This suggests design implications for organizational memory systems which can more fluidly represent the meta-negotiations surrounding boundary objects.

Description

Lutters, Wayne G.; Ackerman, Mark S. (2007): Beyond Boundary Objects: Collaborative Reuse in Aircraft Technical Support. Computer Supported Cooperative Work (CSCW): Vol. 16, No. 3. DOI: 10.1007/s10606-006-9036-x. Springer. PISSN: 1573-7551. pp. 341-372

Keywords

boundary objects, collaborative work, high reliability organizations, hotlines, information reuse, organizational memory, safety, service engineering, technical support

Citation

DOI

10.1007/s10606-006-9036-x

URI

URI

http://dx.doi.org/10.1007/s10606-006-9036-x
 https://dl.eusset.eu/handle/20.500.12015/4029

Collections

JCSCW Vol. 16 (2007)

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Referenced By

Number of citations to item: 49

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  • Demosthenes Akoumianakis, Giannis Milolidakis, Dimitrios Stefanakis, Anargyros Akrivos, George Vellis, Dimitrios Kotsalis, Anargyros Plemenos, Nikolaos Vidakis (2009): Virtual Operations in Common Information Spaces: Boundary Objects and Practices, In: IFIP Advances in Information and Communication Technology, doi:10.1007/978-3-642-04568-4_22
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  • Anita Komlodi, Wayne G. Lutters (2008): Collaborative use of individual search histories, In: Interacting with Computers 1(20), doi:10.1016/j.intcom.2007.10.003
  • Anna Dowrick, Moira Kelly, Gene Feder (2020): Boundary spanners: Negotiating connections across primary care and domestic violence and abuse services, In: Social Science & Medicine, doi:10.1016/j.socscimed.2019.112687
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