Journal Article

Beyond Boundary Objects: Collaborative Reuse in Aircraft Technical Support

Fulltext URI

Document type

Text/Journal Article

Additional Information

Date

39234

Authors

Journal Title

Journal ISSN

Volume Title

Source

Computer Supported Cooperative Work (CSCW): Vol. 16, No. 3

Publisher

Springer

Abstract

Boundary objects are a critical, but understudied, theoretical construct in CSCW. Through a field study of aircraft technical support, we examined the role of boundary objects in the practical achievement of safety by service engineers. Their resolution of repair requests was preserved in the organization’s memory via three compound boundary objects. These crystallizations did not manifest a static interpretation, but instead were continually reinterpreted in light of meta-negotiations. This suggests design implications for organizational memory systems which can more fluidly represent the meta-negotiations surrounding boundary objects.

Description

Lutters, Wayne G.; Ackerman, Mark S. (39234): Beyond Boundary Objects: Collaborative Reuse in Aircraft Technical Support. Computer Supported Cooperative Work (CSCW): Vol. 16, No. 3. DOI: 10.1007/s10606-006-9036-x. Springer. PISSN: 1573-7551. pp. 341-372

Keywords

boundary objects , collaborative work , high reliability organizations , hotlines , information reuse , organizational memory , safety , service engineering , technical support

Citation

DOI

10.1007/s10606-006-9036-x

Tags

Collections

JCSCW Vol. 16 (2007)