What You See Is What I Need: Mobile Reporting Practices in Emergencies

Simple item page
dc.contributor.authorLudwig, Thomas
dc.contributor.authorReuter, Christian
dc.contributor.authorPipek, Volkmar
dc.date.accessioned2017-04-15T11:42:24Z
dc.date.available2017-04-15T11:42:24Z
dc.date.issued2013
dc.description.abstractDecisions of emergency response organisations (police, fire fighters, infrastructure providers, etc.) rely on accurate and timely information. Some necessary information is integrated into control centre’s IT (weather, availability of electricity, gauge information, etc.), but almost every decision needs to be based on very specific information of the current crisis situation. Due to the unpredictable nature of a crisis, gathering this kind of information requires much improvisation and articulation work which we aim to support. We present a study on how different emergency response organisations communicate with teams on-site to generate necessary information for the coordinating instances, and we described, implemented and evaluated an interaction concept as well as a prototype to support this communication by a semi-structured request-and-report system based on Android devices. We learned that (1) the accuracy of request and reports can be improved by using an appropriate metadata structure in addition to creating multimedia-based information content, (2) requirements of trusted and fast information need to be respected in support concepts although they may even be contradictory, and (3) the coordination strategy of the emergency response organisation also shapes the way this interaction needs to be designed.
dc.identifier.doi10.1007/978-1-4471-5346-7_10
dc.identifier.isbn978-1-4471-5345-0
dc.language.isoen
dc.publisherSpringer, London
dc.relation.ispartofECSCW 2013: Proceedings of the 13th European Conference on Computer Supported Cooperative Work
dc.relation.ispartofseriesECSCW
dc.titleWhat You See Is What I Need: Mobile Reporting Practices in Emergencies
dc.typeText
gi.citation.endPage206
gi.citation.startPage181
gi.conference.date21-25 September 2013
gi.conference.locationPaphos, Cyprus
gi.conference.sessiontitleFull Papers

Files

Original bundle
1 - 1 of 1
Thumbnail Image
Name:
00557.pdf
Size:
2.1 MB
Format:
Adobe Portable Document Format
Download
License bundle
1 - 1 of 1
No Thumbnail Available
Name:
license.txt
Size:
0 B
Format:
Item-specific license agreed upon to submission
Description:
Download

Collections

ECSCW 2013: Proceedings of the 13th European Conference on Computer Supported Cooperative Work