At a Different Tempo: What Goes Wrong in Online Cross-Cultural Group Chat?

dc.contributor.authorLi, Na
dc.contributor.authorRosson, Mary Beth
dc.date.accessioned2023-06-08T11:45:07Z
dc.date.available2023-06-08T11:45:07Z
dc.date.issued2012
dc.description.abstractCross-cultural communication has become increasingly prevalent in organizations and education systems. Such communication often takes place in a distributed fashion, and many studies have examined the impact of computer-mediated communication (CMC) on distributed cross-cultural groups. For example the literature points to cultural factors that could cause communication failures, such as individualism vs. collectivism, high context vs. low context, and power distance. We contend that language proficiency, a basic and fundamental difference between people from English speaking countries and other countries, is often neglected by researchers. Therefore, we have begun a detailed investigation of cross-cultural group chat. We chose text chat as a target technology because previous studies reported it as non-native speakers' preferred choice for CMC. Our study revealed that language proficiency played a pivotal role in cross-cultural group chat. When people conversed at different levels of proficiency, turn taking was severely disrupted, causing confusion and neglect of discussion points. We also found that some native speakers hold back ideas to accommodate the non-fluency of non-native speakers, slowing down the group process and outcomes. Working from these findings, we discuss possible designs that could assist both non-native and native speakers in cross-cultural group chat.en
dc.identifier.doi10.1145/2389176.2389200
dc.identifier.urihttps://dl.eusset.eu/handle/20.500.12015/4928
dc.language.isoen
dc.publisherAssociation for Computing Machinery
dc.relation.ispartofProceedings of the 2012 ACM International Conference on Supporting Group Work
dc.subjectlanguage proficiency
dc.subjectcross-cultural
dc.subjecttext chat
dc.subjectturn taking
dc.subjectgroup chat
dc.subjectcommunication accommodation
dc.titleAt a Different Tempo: What Goes Wrong in Online Cross-Cultural Group Chat?en
gi.citation.publisherPlaceNew York, NY, USA
gi.citation.startPage145–154
gi.citations.count8
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gi.citations.elementJanella Melius (2018): The Role of Social Constructivist Instructional Approaches in Facilitating Cross-Cultural Online Learning in Higher Education, In: Online Course Management, doi:10.4018/978-1-5225-5472-1.ch012
gi.citations.elementNa Li, Mary Beth Rosson (2012): Instant annotation, In: Proceedings of the 30th ACM international conference on Design of communication, doi:10.1145/2379057.2379088
gi.citations.elementNa Li, Mary Beth Rosson (2014): Using annotations in online group chats, In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, doi:10.1145/2556288.2557209
gi.citations.elementJanella Melius (2014): The Role of Social Constructivist Instructional Approaches in Facilitating Cross-Cultural Online Learning in Higher Education, In: Advances in Higher Education and Professional Development, doi:10.4018/978-1-4666-5023-7.ch015
gi.conference.locationSanibel Island, Florida, USA

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