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Probing the Potential of Non-Verbal Group Communication

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Association for Computing Machinery

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Designing for non-verbal communication using e.g. gestures and other bodily expressions is difficult. Hardware and software need to be co-designed and harmonize in order to not throw users out of their embodied experience. We aim to design for kinaesthetic expressions of emotion in communication between friends - in this case, colleagues at work. A probe was built using sensor node technology designed to let users express themselves and their emotional state to a public and shared display where the expressions together formed a collective art piece expressing the individuals but also the group as a whole. Two groups of colleagues used the probe during two weeks. It came to serve as a channel in which some conflicts and expressions of social relations were acted out which were not openly discussed in the office. It exposed different roles and balances in relationships in the group. Finally, the probe taught us the importance of balancing the design for joint group expression and individual, personal expressions. The study also allowed the participants to experience the sensor node-'material' - enabling a participatory design process.

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Sundström, Petra; Jaensson, Tove; Höök, Kristina; Pommeranz, Alina (2009): Probing the Potential of Non-Verbal Group Communication. Proceedings of the 2009 ACM International Conference on Supporting Group Work. DOI: 10.1145/1531674.1531726. New York, NY, USA: Association for Computing Machinery. pp. 351–360. Sanibel Island, Florida, USA

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technology probe, richer expressiveness, autobiographical design, friends at work

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Number of citations to item: 8

  • Petra Sundström, Kristina Höök (2010): Hand in hand with the material, In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, doi:10.1145/1753326.1753396
  • Susann Wagenknecht (2016): The Evocative Object—Introspection and Emotional Reflection Through Computer Use:, In: Interacting with Computers, doi:10.1093/iwc/iww014
  • Audrey Desjardins, Aubree Ball (2018): Revealing Tensions in Autobiographical Design in HCI, In: Proceedings of the 2018 Designing Interactive Systems Conference, doi:10.1145/3196709.3196781
  • Jarmo Laaksolahti, Jakob Tholander, Marcus Lundén, Jordi Solsona Belenguer, Anna Karlsson, Tove Jaensson (2010): The lega, In: Proceedings of the fifth international conference on Tangible, embedded, and embodied interaction, doi:10.1145/1935701.1935739
  • Daniel Cernea, Andreas Kerren (2015): A survey of technologies on the rise for emotion-enhanced interaction, In: Journal of Visual Languages & Computing, doi:10.1016/j.jvlc.2015.10.001
  • Mengru Xue, Rong-Hao Liang, Bin Yu, Mathias Funk, Jun Hu, Loe Feijs (2019): AffectiveWall: Designing Collective Stress-Related Physiological Data Visualization for Reflection, In: IEEE Access, doi:10.1109/access.2019.2940866
  • Pedro Sanches, Kristina Höök, Elsa Vaara, Claus Weymann, Markus Bylund, Pedro Ferreira, Nathalie Peira, Marie Sjölinder (2010): Mind the body!, In: Proceedings of the 8th ACM Conference on Designing Interactive Systems, doi:10.1145/1858171.1858182
  • Mengru Xue, Pengcheng An, Rong-Hao Liang, Zengrong Guo, Jun Hu, Preben Hansen, Loe Feijs (2023): Co-constructing Stories Based on Users Lived Experiences to Investigate Visualization Design for Collective Stress Management, In: Proceedings of the 2023 ACM Designing Interactive Systems Conference, doi:10.1145/3563657.3596118
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