Conference Paper

A Case Study of Cross-Organizational Co-Design with Public Bodies: Opportunities for a Collaborative Platform

Fulltext URI

Document type

Text/Conference Paper

Additional Information

Date

2023

Journal Title

Journal ISSN

Volume Title

Publisher

Association for Computing Machinery

Abstract

Based on literature on cross-organizational collaboration and on empirical evidence, this paper provides insights on the perceived barriers that large public bodies encounter when launching and managing co-design processes and on how ICT might help to address these issues. We analyzed the case study of a heterogeneous network composed of multiple departments within an Italian central public body and of several related external stakeholders during the ideation stage of a complex strategic planning software. The preliminary findings shed light on the opportunities for digital platforms to enable cross-organizational collaboration and creation practices within Public Administrations. Impact areas are related to building capacity in co-design, to managing the complex dynamics of stakeholder engagement hindered by the pyramidal structure of public bodies, and to clarifying roles and responsibilities, favoring internal communications and handovers.

Description

Leonardi, Chiara; Not, Elena; Gerosa, Matteo; Lotti, Roberta (2023): A Case Study of Cross-Organizational Co-Design with Public Bodies: Opportunities for a Collaborative Platform. Proceedings of the 11th International Conference on Communities and Technologies. DOI: 10.1145/3593743.3593747. New York, NY, USA: Association for Computing Machinery. pp. 6–11. Lahti, Finland

Citation

Tags