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Improvising Harmony: Opportunities for Technologies to Support Crowd Orchestration

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Association for Computing Machinery


This paper details the work of a seldom studied but growing population of members of grassroots, offline-project based groups. We aim to understand how these groups self-organize to enable a large number of volunteers to gather and get things done," and identify design opportunities for technologies to support such work. By studying the work structure, we identified two types of members, regular and episodic participants, who differ in structural role, motivation, and type of work they do. We studied two key tasks: 1) project management, which is mostly done collaboratively by the regular participants


Liao, Q. Vera; Bellotti, Victoria; Youngblood, Michael (2016): Improvising Harmony: Opportunities for Technologies to Support Crowd Orchestration. Proceedings of the 2016 ACM International Conference on Supporting Group Work. DOI: 10.1145/2957276.2957303. Association for Computing Machinery. pp. 159–169. Sanibel Island, Florida, USA