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Identity, Marginalization and Precarity in Platform-Mediated Freelancing

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Association for Computing Machinery


This research focuses on the differential experiences of workers from marginalized populations in online freelancing. Doing so acknowledges the long-standing barriers and discrimination faced by women and racial minorities at work. This also aligns with changing work realities, including the rise of remote platform-mediated gig work. The research involves a longitudinal panel study of 108 US-based online freelancers working on Upwork, one of the largest online freelance marketplaces. Data collection combines three years of annual interviews with participants, paired with a survey and secondary data. Findings contribute to current understandings of freelancers from marginalized populations, and how platforms structure workers' outcomes.


Munoz, Isabel (2023): Identity, Marginalization and Precarity in Platform-Mediated Freelancing. Companion Proceedings of the 2023 ACM International Conference on Supporting Group Work. DOI: 10.1145/3565967.3571760. Association for Computing Machinery. pp. 69–71. Hilton Head, SC, USA