Identity, Marginalization and Precarity in Platform-Mediated Freelancing
Companion Proceedings of the 2023 ACM International Conference on Supporting Group Work
Association for Computing Machinery
This research focuses on the differential experiences of workers from marginalized populations in online freelancing. Doing so acknowledges the long-standing barriers and discrimination faced by women and racial minorities at work. This also aligns with changing work realities, including the rise of remote platform-mediated gig work. The research involves a longitudinal panel study of 108 US-based online freelancers working on Upwork, one of the largest online freelance marketplaces. Data collection combines three years of annual interviews with participants, paired with a survey and secondary data. Findings contribute to current understandings of freelancers from marginalized populations, and how platforms structure workers' outcomes.