A stake in the issue of homelessness: identifying values of interest for design in online communities
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Social media has the potential to impact how traditionally marginalized and geographically disparate communities, such as the homeless, connect with each other and social services online. However, little is known about how best to support these interactions through designing new information and communication technologies or by enhancing existing ones. Considering the values of stakeholders in an online community before embarking on design is one increasingly utilized step in designing for, by, and with traditionally disenfranchised communities. Current values-based design methods emphasize face-to-face interactions, but online interactions also provide spaces to elicit and consider values. This paper synthesizes the results of three studies into a suite of methods for eliciting shared values and conflicting values in online communities. This paper also contributes a survey-based tool containing value portraits as a first step towards implementing these methods. These methods for identifying values of interest to design contribute to a growing body of tools that support values researchers and designers in explicating values prior to, during, and in the evaluation of the design of ICTs.
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Number of citations to item: 13
- Stephen C. Slota, Kenneth R. Fleischmann, Min Kyung Lee, Sherri R. Greenberg, Ishan Nigam, Tara Zimmerman, Sarah Rodriguez, James Snow (2022): A feeling for the data: How government and nonprofit stakeholders negotiate value conflicts in data science approaches to ending homelessness, In: Journal of the Association for Information Science and Technology 6(74), doi:10.1002/asi.24715
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- Firaz Peer (2022): A Participatory Approach to Eliciting Local Values of Civic Data Justice, In: Participatory Design Conference 2022: Volume 1, doi:10.1145/3536169.3537788
- Katie Shilton, Sheridan Sayles (2016): "We Aren't All Going to Be on the Same Page about Ethics": Ethical Practices and Challenges in Research on Digital and Social Media, In: 2016 49th Hawaii International Conference on System Sciences (HICSS), doi:10.1109/hicss.2016.242
- Shamika Klassen, Sara Kingsley, Kalyn McCall, Joy Weinberg, Casey Fiesler (2021): More than a Modern Day Green Book: Exploring the Online Community of Black Twitter, In: Proceedings of the ACM on Human-Computer Interaction CSCW2(5), doi:10.1145/3479602
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- Katie Shilton, Jes A. Koepfler, Kenneth R. Fleischmann (2014): How to see values in social computing, In: Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing, doi:10.1145/2531602.2531625
- Michael Ann DeVito, Ashley Marie Walker, Julia R. Fernandez (2021): Values (Mis)alignment, In: Proceedings of the ACM on Human-Computer Interaction CSCW1(5), doi:10.1145/3449162
- Michael Oduor (2022): Digital Solutions for the Marginalised in Society: A Review of Systems to Address Homelessness and Avenues for Further Research, In: Communications in Computer and Information Science, doi:10.1007/978-3-031-14832-3_9
- Derek L. Hansen, Jes A. Koepfler, Paul T. Jaeger, John C. Bertot, Tracy Viselli (2014): Civic action brokering platforms, In: Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing, doi:10.1145/2531602.2531714
- Yi Hyun Jang, Soo Han Im, Younah Kang, Joon Sang Baek (2022): Relational Agents for the Homeless with Tuberculosis Experience: Providing Social Support Through Human–agent Relationships, In: ACM Transactions on Interactive Intelligent Systems 2(12), doi:10.1145/3488056