Facilitating Participation of Stakeholders During Process Analysis and Design
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Collaboration of stakeholders to contribute to process analysis and design is a common practice in organizations to achieve better results. However, while it has been acknowledged that for stakeholders being able to directly influence design not only makes for better results but also increases their motivation, stakeholders are mostly limited to providing information and leave the design for process analysts or consultants. Furthermore, stakeholders are only involved when process analysts ask them to contribute. Consequently, stakeholders are cut off from many activities that shape the resulting process analysis and design. To overcome this problem, we propose a twofold approach: Firstly, we provide a socio-technical concept that increases – in comparison to existing approaches –opportunities for stakeholders to participate in process analysis and design. Secondly, we propose a mix of methods to evaluate the quality of participatory modeling that allows for evaluating stakeholders’ inclusion and support deriving suggestions for cyclic improvement of the concept.
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Number of citations to item: 5
- Christopher Lentzsch, Kai-Uwe Loser, Martin Degeling, Alexander Nolte (2017): Integrating a Practice Perspective to Privacy by Design, In: Lecture Notes in Computer Science, doi:10.1007/978-3-319-58460-7_47
- Anne Gutschmidt, Birger Lantow, Ben Hellmanzik, Ben Ramforth, Matteo Wiese, Erko Martins (2022): Participatory modeling from a stakeholder perspective: On the influence of collaboration and revisions on psychological ownership and perceived model quality, In: Software and Systems Modeling 1(22), doi:10.1007/s10270-022-01036-7
- Anne Gutschmidt (2022): Advantages and Limitations of Experiments for Researching Participatory Enterprise Modeling and Recommendations for Their Implementation, In: Lecture Notes in Business Information Processing, doi:10.1007/978-3-031-21488-2_14
- Martin Degeling, Christopher Lentzsch, Alexander Nolte, Thomas Herrmann, Kai-Uwe Loser (2016): Privacy by Socio-Technical Design: A Collaborative Approach for Privacy Friendly System Design, In: 2016 IEEE 2nd International Conference on Collaboration and Internet Computing (CIC), doi:10.1109/cic.2016.077
- Niall Hayes, Lucas D. Introna, Noel Cass (2021): Participatory Design as the Temporal Flow of Coalescing Participatory Lines, In: Computer Supported Cooperative Work (CSCW) 4(30), doi:10.1007/s10606-021-09405-4