Facilitating Participation of Stakeholders During Process Analysis and Design

Abstract

Collaboration of stakeholders to contribute to process analysis and design is a common practice in organizations to achieve better results. However, while it has been acknowledged that for stakeholders being able to directly influence design not only makes for better results but also increases their motivation, stakeholders are mostly limited to providing information and leave the design for process analysts or consultants. Furthermore, stakeholders are only involved when process analysts ask them to contribute. Consequently, stakeholders are cut off from many activities that shape the resulting process analysis and design. To overcome this problem, we propose a twofold approach: Firstly, we provide a socio-technical concept that increases – in comparison to existing approaches –opportunities for stakeholders to participate in process analysis and design. Secondly, we propose a mix of methods to evaluate the quality of participatory modeling that allows for evaluating stakeholders’ inclusion and support deriving suggestions for cyclic improvement of the concept.