Item

The Coordinative Functions of Flight Strips: Air Traffic Control Work Revisited

Thumbnail Image

Fulltext URI

Document type

Additional Information

Date

1999

Authors

Journal Title

Journal ISSN

Volume Title

Source

Proceedings of the 1999 ACM International Conference on Supporting Group Work

Publisher

Association for Computing Machinery

Abstract

Cooperation in time-critical and physically distributed work settings, such as air traffic control, requires extensive coordination between the involved actors. For this coordination to be efficient the controllers rely both on the comprehensive use of rules and procedures, and on artifacts supporting them in following these procedures. At the Copenhagen Air Traffic Control Center this coordination is largely carried out through the use of a flight plan database system, paper flight strips, and a closed-circuit television system. In relation to the introduction of a new and increasingly automated system in the year 2003 this paper discusses the coordinative functions served by these three, soon to be replaced, artifacts from a design perspective. Despite the skepticism expressed in previous research, our results show that a further computerization could be successful if the coordinative functions the system currently fulfills are properly preserved.

Description

Berndtsson, Johan; Normark, Maria (1999): The Coordinative Functions of Flight Strips: Air Traffic Control Work Revisited. Proceedings of the 1999 ACM International Conference on Supporting Group Work. DOI: 10.1145/320297.320308. New York, NY, USA: Association for Computing Machinery. pp. 101–110. Phoenix, Arizona, USA

Keywords

automation, closed-circuit television system, coordination, air traffic control, CSCW, computerization, flight strips

Citation

DOI

10.1145/320297.320308

URI

URI

https://dl.eusset.eu/handle/20.500.12015/4739

Collections

GROUP 1999

Endorsement

Review

Supplemented By

Referenced By

Number of citations to item: 34

  • (2009): Human–Computer Interaction in Aerospace, In: Human-Computer Interaction, doi:10.1201/9781420088885-19
  • Diana S. Kusunoki, Aleksandra Sarcevic (2015): Designing for Temporal Awareness, In: Proceedings of the 18th ACM Conference on Computer Supported Cooperative Work & Social Computing, doi:10.1145/2675133.2675279
  • Aleksandra Sarcevic (2007): Human‐information interaction in time‐critical settings: Information needs and use in the emergency room, In: Proceedings of the American Society for Information Science and Technology 1(44), doi:10.1002/meet.1450440241
  • Yan Xiao, Caterina Lasome, Jacqueline Moss, Colin F. Mackenzie, Samer Faraj (2000): Cognitive Properties of a Whiteboard: A Case Study in a Trauma Centre, In: ECSCW 2001, doi:10.1007/0-306-48019-0_14
  • Stanley Schmidt, Denis Tagunkov, Terézia Pilmannová, Vladimír Machula (2024): Analysis of the Methods of Flight Clearance Entry and the Impact on the Situational Awareness of Air Traffic Control Operators, In: 2024 New Trends in Civil Aviation (NTCA), doi:10.23919/ntca60572.2024.10517856
  • Jonas Landgren, Fredrik Bergstrand (2016): Work Practice in Situation Rooms – An Ethnographic Study of Emergency Response Work in Governmental Organizations, In: Lecture Notes in Business Information Processing, doi:10.1007/978-3-319-47093-1_14
  • Louise Færgemann, Teresa Schilder-Knudsen, Peter H. Carstensen (2000): The Duality of Articulation Work in Large Heterogeneous Settings — a Study in Health Care, In: ECSCW 2005, doi:10.1007/1-4020-4023-7_9
  • Swathi Jagannath, Neha Kamireddi, Katherine Ann Zellner, Randall S. Burd, Ivan Marsic, Aleksandra Sarcevic (2022): A Speech-Based Model for Tracking the Progression of Activities in Extreme Action Teamwork, In: Proceedings of the ACM on Human-Computer Interaction CSCW1(6), doi:10.1145/3512920
  • Ilaria Redaelli, Antonella Carassa (2017): New Perspectives on Plans: Studying Planning as an Instance of Instructed Action, In: Computer Supported Cooperative Work (CSCW) 1(27), doi:10.1007/s10606-017-9278-9
  • Ilaria Redaelli, Antonella Carassa (2013): Temporality in Planning: The Case of the Allocation of Parking Areas for Aircrafts, In: ECSCW 2013: Proceedings of the 13th European Conference on Computer Supported Cooperative Work, 21-25 September 2013, Paphos, Cyprus, doi:10.1007/978-1-4471-5346-7_3
  • Ali Alavi, Andreas Kunz (2015): Tracking Deictic Gestures over Large Interactive Surfaces, In: Computer Supported Cooperative Work (CSCW) 2-3(24), doi:10.1007/s10606-015-9219-4
  • Zhan Zhang, Aleksandra Sarcevic (2015): Constructing Awareness Through Speech, Gesture, Gaze and Movement During a Time-Critical Medical Task, In: ECSCW 2015: Proceedings of the 14th European Conference on Computer Supported Cooperative Work, 19-23 September 2015, Oslo, Norway, doi:10.1007/978-3-319-20499-4_9
  • Maria Normark, Petter G. Almklov, Paul Luff, Ilaria Redaelli (2023): Introducing Moving Back to the Control Room—Revisiting Centres of Coordination, In: Computer Supported Cooperative Work (CSCW) 1(33), doi:10.1007/s10606-023-09477-4
  • Pedro Monteiro, Davide Nicolini, Ingrid Erickson, Lisa E. Cohen, Gina Dokko, Greetje F. Corporaal, Arvind Karunakaran, Beth A. Bechky, Siobhan O’Mahony (2024): Beyond the Buzz: Scholarly Approaches to the Study of Work, In: Journal of Management Inquiry 1(34), doi:10.1177/10564926241261259
  • Erik Dethier, Dean-Robin Kern, Gunnar Stevens, Alexander Boden (2024): Making Order in Household Accounting - Digital Invoices as Domestic Work Artifacts, In: Computer Supported Cooperative Work (CSCW) 4(33), doi:10.1007/s10606-024-09495-w
  • Zhan Zhang, Aleksandra Sarcevic (2018): Coordination Mechanisms for Self-Organized Work in an Emergency Communication Center, In: Proceedings of the ACM on Human-Computer Interaction CSCW(2), doi:10.1145/3274468
  • Michael Muller, Casey Dugan, Michael Brenndoerfer, Megan Monroe, Werner Geyer (2017): What Did I Ask You to Do, by When, and for Whom?, In: Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing, doi:10.1145/2998181.2998251
  • David Golightly, Mirabelle D‚Äô Cruz, Harshada Patel, Micharl Pettitt, Sarah Sharples, Alex stedmon, John Wilson (2010): Novel Interaction Styles, Complex Working Contexts and the Role of Usability, In: Usability of Complex Information Systems, doi:10.1201/ebk1439828946-18
  • Lambert Zaad, Dick Lenior, Thea van der Geest, Els van der Pool (2017): Analyzing information in complex collaborative tasks, In: Communication Design Quarterly 1(5), doi:10.1145/3090152.3090155
  • Yan Xiao, F.J. Seagull, P. Hu, C.F. Mackenzie, T.B. Gilbert (2000): Distributed monitoring and a video-based toolset, In: SMC'03 Conference Proceedings. 2003 IEEE International Conference on Systems, Man and Cybernetics. Conference Theme - System Security and Assurance (Cat. No.03CH37483), doi:10.1109/icsmc.2003.1244669
  • Maria Normark, Dave Randall (2000): Local Expertise at an Emergency Call Centre, In: ECSCW 2005, doi:10.1007/1-4020-4023-7_18
  • Francis T. Durso, Peter J. Batsakes, Jerry M. Crutchfield, Justin B. Braden, Carol A. Manning (2004): The Use of Flight Progress Strips While Working Live Traffic: Frequencies, Importance, and Perceived Benefits, In: Human Factors: The Journal of the Human Factors and Ergonomics Society 1(46), doi:10.1518/hfes.46.1.32.30388
  • Steven J. Landry (2021): HUMAN FACTORS AND ERGONOMICS IN AVIATION, In: HANDBOOK OF HUMAN FACTORS AND ERGONOMICS, doi:10.1002/9781119636113.ch55
  • Mårten Pettersson, Dave Randall, Bo Helgeson (2002): Ambiguities, awareness and economy, In: Proceedings of the 2002 ACM conference on Computer supported cooperative work, doi:10.1145/587078.587118
  • Ilaria Redaelli, Antonella Carassa (2015): Coordination-Artifacts Suiting, In: Proceedings of the 18th ACM Conference on Computer Supported Cooperative Work & Social Computing, doi:10.1145/2675133.2675136
  • Jonas Landgren (2006): Making action visible in time-critical work, In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, doi:10.1145/1124772.1124804
  • Naja L. Holten Møller, Pernille Bjørn (2016): In Due Time: Decision-Making in Architectural Design of Hospitals, In: COOP 2016: Proceedings of the 12th International Conference on the Design of Cooperative Systems, 23-27 May 2016, Trento, Italy, doi:10.1007/978-3-319-33464-6_12
  • Claudio Miguel Sapateiro, Pedro Antunes, David Johnstone, José A. Pino (2016): Gathering big data for teamwork evaluation with microworlds, In: Cluster Computing 2(20), doi:10.1007/s10586-016-0715-1
  • Aleksandra Sarcevic, Ivan Marsic, Randal S. Burd (2012): Teamwork Errors in Trauma Resuscitation, In: ACM Transactions on Computer-Human Interaction 2(19), doi:10.1145/2240156.2240161
  • Kjeld Schmidt, Liam Bannon (2013): Constructing CSCW: The First Quarter Century, In: Computer Supported Cooperative Work (CSCW) 4-6(22), doi:10.1007/s10606-013-9193-7
  • Satoru Inoue, Kazuo Furuta, Keiichi Nakata, Taro Kanno, Hisae Aoyama, Mark Brown (2012): Cognitive process modelling of controllers in en route air traffic control, In: Ergonomics 4(55), doi:10.1080/00140139.2011.647093
  • M. Normark (2004): Open audio/video links as means for coordination - two case studies, In: 37th Annual Hawaii International Conference on System Sciences, 2004. Proceedings of the, doi:10.1109/hicss.2004.1265076
  • Svetlena Taneva, Gudela Grote, Effie Law, Jacqueline Higgins (2009): Breaks in Continuity of Surgical Care: Considerations for eHealth Systems Design, In: 2009 International Conference on eHealth, Telemedicine, and Social Medicine, doi:10.1109/etelemed.2009.27
  • Bob Fields, Paola Amaldi, Antonello Tassi (2005): Representing collaborative work: the airport as common information space, In: Cognition, Technology & Work 2(7), doi:10.1007/s10111-005-0177-3
Please note: Providing information about citations is only possible thanks to to the open metadata APIs provided by crossref.org and opencitations.net. These lists may be incomplete due to unavailable citation data.source: opencitations.net, crossref.org