Evaluating Mobile Remote Presence (MRP) Robots
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Video teleconferencing systems (VTCs) have enhanced remote meetings because their ability to convey nonverbal or social cues can make them simulate in-person interaction more closely than telephone conversations. Yet many people feel that something is still lacking, most likely because VTCs require all interaction to take place in a pre-defined set of rooms and/or from a single viewpoint. In contrast, mobile remote presence (MRP) robots, sometimes called telepresence robots, enable participants to move their focus from their colleagues' faces to a screen at the front of the room, to artifacts on a table, to posters or sticky notes on the room's walls, etc. Consumers now have a choice of several commercially available MRP systems, but there are few evaluation methods tailored for this type of system. In this paper we present a proposed set of heuristics for evaluating the user experience of a MRP robot. Further, we describe the process we used to develop these heuristics.
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Number of citations to item: 11
- Sébastien Laniel, Dominic Létourneau, François Grondin, Mathieu Labbé, François Ferland, François Michaud (2021): Toward enhancing the autonomy of a telepresence mobile robot for remote home care assistance, In: Paladyn, Journal of Behavioral Robotics 1(12), doi:10.1515/pjbr-2021-0016
- Krit Janard, Worawan Marurngsith (2016): Usability Evaluation of a Raspberry-Pi Telepresence Robot Controlled by Android Smartphones, In: Advances in Intelligent Systems and Computing, doi:10.1007/978-3-319-42975-5_18
- Sebastien Laniel, Dominic Letourneau, Mathieu Labbe, Francois Grondin, Francois Michaud (2017): Enhancing a beam+ telepresence robot for remote home care applications, In: 2017 International Conference on Virtual Rehabilitation (ICVR), doi:10.1109/icvr.2017.8007479
- Sebastien Laniel, Dominic Letourneau, Mathieu Labbe, Francois Grondin, Janice Polgar, Francois Michaud (2017): Adding navigation, artificial audition and vital sign monitoring capabilities to a telepresence mobile robot for remote home care applications, In: 2017 International Conference on Rehabilitation Robotics (ICORR), doi:10.1109/icorr.2017.8009347
- Christopher Lueg, Meredith Castles, Ming Chao Wong (2020): We are here and we are many: Using a telepresence robot for shared exploration and learning (and fun), In: Proceedings of the Association for Information Science and Technology 1(57), doi:10.1002/pra2.381
- Carman Neustaedter, Gina Venolia, Jason Procyk, Daniel Hawkins (2016): To Beam or Not to Beam, In: Proceedings of the 19th ACM Conference on Computer-Supported Cooperative Work & Social Computing, doi:10.1145/2818048.2819922
- Xian Wu1, Rebecca C. Thomas, Emma C. Drobina, Tracy L. Mitzner, Jenay M. Beer (2017): Telepresence Heuristic Evaluation for Adults Aging with Mobility Impairment, In: Proceedings of the Human Factors and Ergonomics Society Annual Meeting 1(61), doi:10.1177/1541931213601499
- Ainhoa Apraiz, Jose Antonio Mulet Alberola, Ganix Lasa, Maitane Mazmela, Hien Ngoc Nguyen (2023): Development of a new set of Heuristics for the evaluation of Human-Robot Interaction in industrial settings: Heuristics Robots Experience (HEUROBOX), In: Frontiers in Robotics and AI, doi:10.3389/frobt.2023.1227082
- Snehasis Banerjee, Sayan Paul, Ruddradev Roychoudhury, Abhijan Bhattacharya, Chayan Sarkar, Ashis Sau, Pradip Pramanick, Brojeshwar Bhowmick (2024): Teledrive: An Embodied AI Based Telepresence System, In: Journal of Intelligent & Robotic Systems 3(110), doi:10.1007/s10846-024-02124-0
- Valérie Jungo, Christopher Lueg, Franziska Hofer, Matthias Bender (2020): Evaluating mobile remote presence bots for medical consultation in nursing homes, In: Proceedings of the Association for Information Science and Technology 1(57), doi:10.1002/pra2.347
- Xian Wu, Tracy L. Mitzner, Rebecca C. Thomas, Emma C. Drobina, Wendy A. Rogers, Jenay M. Beer (2021): Tele-Technology Evaluation and User Testing with Persons Aging with Long-Term Mobility Disabilities, In: Proceedings of the Human Factors and Ergonomics Society Annual Meeting 1(65), doi:10.1177/1071181321651167