Emotional Communication in Instant Messaging
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Text/Conference Paper
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Association for Computing Machinery
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In spite of rapid growth of text-based instant messaging (IM) in diverse settings, emotion communication in IM has received limited empirical scrutiny, especially inside casual settings. The main goal of my dissertation project is to, through design research, critically examine how users communicate their emotions in IM and to establish user-centered design solutions to comprehensively support emotional communication via this medium.
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text-based cmc, emotional communication, instant messaging (im), design research
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