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Designing in between Local Government and the Public – Using Institutional Analysis in Interventions on Civic Infrastructures

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Springer, London

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Adapting and changing the systems and technologies involved in civic engagement with local government is among the key challenges of collaborative technologies for political participation. In such contexts, both existing sets of technologies and ingrained, often formalised practices, the ‘rules of the game’, constrain any opportunity for intervention. Additionally, ‘civic’ and expert groups with conflicting agendas and divergent demands on public choices assert their influence in these transformation programmes. The article argues that established methods in collaborative systems design have thus far overlooked the role of recurring actions involved in public participation as well as the formal rules and ingrained practices that construct them. Yet, such patterns present a valuable resource for design interventions. Thus, based on an institutional approach, the article outlines a methodology for requirement gathering by mapping the relations of actors, software and their use along identifiable action situations. The method called for a dialogue between socio-technical-spatial contexts of public service and specific actions taking place within it. Drawing on a case of organising civic engagement in urban planning, the article discusses how to find and trace existing practices across social settings, information technologies and material contexts where engagements take place. The approach underscores the existing institutional contexts in inspiring, opening and constraining the opportunities to support ‘civics’.

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Weise, Sebastian; Coulton, Paul; Chiasson, Mike (2017): Designing in between Local Government and the Public – Using Institutional Analysis in Interventions on Civic Infrastructures. Computer Supported Cooperative Work 26(4-5)- ECSCW 2017: Proceedings of the 15th European Conference on Computer Supported Cooperative Work. DOI: 10.1007/s10606-017-9277-x. Springer, London. PISSN: ISSN 0925-9724. Long Papers. Sheffield, UK. 28 August - 1 September 2017

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Civic infrastructure, civic participation, ethnographic methods, institutional analysis, local government

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Number of citations to item: 14

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  • Sara Willermark, Lena Pareto (2020): Unpacking the Role of Boundaries in Computer-Supported Collaborative Teaching, In: Computer Supported Cooperative Work (CSCW) 6(29), doi:10.1007/s10606-020-09378-w
  • Sebastian Weise, Mike Chiasson (2020): Infrastructuring Public Consultation in Town Planning— How Town Planners Translate Public Consultation into a Socio-Technical Support System, In: Computer Supported Cooperative Work (CSCW) 5(29), doi:10.1007/s10606-020-09384-y
  • Khuloud Abou Amsha, Erik Gronvall, Joanna Saad-Sulonen (2023): Emergent Collaborations Outside of Organizational Frameworks: Exploring Relevant Concepts, In: The 11th International Conference on Communities and Technologies (C&T), doi:10.1145/3593743.3593778
  • Christian Kimmich, Elizabeth Baldwin, Elke Kellner, Christoph Oberlack, Sergio Villamayor-Tomas (2022): Networks of action situations: a systematic review of empirical research, In: Sustainability Science 1(18), doi:10.1007/s11625-022-01121-2
  • Graham Dove, Jack Shanley, Camillia Matuk, Oded Nov (2023): Open Data Intermediaries: Motivations, Barriers and Facilitators to Engagement, In: Proceedings of the ACM on Human-Computer Interaction CSCW1(7), doi:10.1145/3579511
  • Rachel Burrows, Antonio Lopez-Lorca, Leon Sterling, Tim Miller, Antonette Mendoza, Sonja Pedell (2019): Motivational Modelling in Software for Homelessness: Lessons from an Industrial Study, In: 2019 IEEE 27th International Requirements Engineering Conference (RE), doi:10.1109/re.2019.00039
  • Ehsan-Ul Haq, Tristan Braud, Lik Hang Lee, Reza Hadi Mogavi, He Zhang, Pan Hui (2022): Tips, Tidings, and Tech: Governmental Communication on Facebook During the COVID-19 Pandemic, In: DG.O 2022: The 23rd Annual International Conference on Digital Government Research, doi:10.1145/3543434.3543642
  • Pablo Aragon, Adriana Alvarado Garcia, Christopher A. Le Dantec, Claudia Flores-Saviaga, Jorge Saldivar (2020): Civic Technologies, In: Companion Publication of the 2020 Conference on Computer Supported Cooperative Work and Social Computing, doi:10.1145/3406865.3430888
  • Rachel Burrows, Antonette Mendoza, Sonja Pedell, Leon Sterling, Tim Miller, Alexi Lopez-Lorca (2022): Technology for societal change: Evaluating a mobile app addressing the emotional needs of people experiencing homelessness, In: Health Informatics Journal 4(28), doi:10.1177/14604582221146720
  • Barry Goodchild (2020): Conceptualising the Use of Digital Technologies in Spatial Planning, In: International Journal of E-Planning Research 3(9), doi:10.4018/ijepr.2020070101
  • Logan Stapleton, Devansh Saxena, Anna Kawakami, Tonya Nguyen, Asbjørn Ammitzbøll Flügge, Motahhare Eslami, Naja Holten Møller, Min Kyung Lee, Shion Guha, Kenneth Holstein, Haiyi Zhu (2022): Who Has an Interest in “Public Interest Technology”?: Critical Questions for Working with Local Governments & Impacted Communities, In: Companion Publication of the 2022 Conference on Computer Supported Cooperative Work and Social Computing, doi:10.1145/3500868.3560484
  • Graham Dove, Shiyu Chen, Daniel Fries, Vanessa Johnson, Charlie Mydlarz, Juan Pablo Bello, Oded Nov (2022): From Environmental Monitoring to Mitigation Action: Considerations, Challenges, and Opportunities for HCI, In: Proceedings of the ACM on Human-Computer Interaction CSCW2(6), doi:10.1145/3555093
  • Jonas Henrique Ribeiro Paula, Melise Maria Veiga de Paula (2024): Comitê Colaborativo: o uso de um sistema colaborativo na elaboração de instrumentos legais participativos, In: Anais Estendidos do XIX Simpósio Brasileiro de Sistemas Colaborativos (SBSC Estendido 2024), doi:10.5753/sbsc_estendido.2024.238425
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