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Co-designing a Socio-Technical Solution to Mitigate Workplace Communication Overload: An Interdisciplinary Practice-Based Study
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Date
2024
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European Society for Socially Embedded Technologies (EUSSET)
Abstract
The proliferation of Information and Communication Technologies (ICTs) in professional environments has led to an increase in communication activities, resulting in communication overload. This thesis seeks to address this challenge by proposing a socio-technical solution. Using a co-design methodology that integrates workshops, ethnography and interviews, the study explores workers' communication practices and organizational dynamics. These findings will be used to inform the system design and identify actionable strategies in the organization. The overall aim of this research is to deepen our understanding of effective solutions for improving communication practices and working conditions. It also aims to provide insights into interdisciplinary collaboration and methods for cross disciplinary data sharing.