Journal Article

The March of Chatbots into Recruitment: Recruiters’ Experiences, Expectations, and Design Opportunities

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Date

2022

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Source

Computer Supported Cooperative Work (CSCW): Vol. 31, No. 3

Publisher

Springer

Abstract

Organizations’ hiring processes are increasingly shaped by various digital tools and e-recruitment systems. However, there is little understanding of the recruiters’ needs for and expectations towards new systems. This paper investigates recruitment chatbots as an emergent form of e-recruitment, offering a low-threshold channel for recruiter-applicant interaction. The rapid spread of chatbots and the casual nature of their user interfaces raise questions about the perceived benefits, risks, and suitable roles in this sensitive application area. To this end, we conducted 13 semi-structured interviews, including 11 interviews with people who are utilizing recruitment chatbots and two people from companies that are developing recruitment chatbots. The findings provide a qualitative account of their expectations and motivations, early experiences, and perceived opportunities regarding the current and future use of chatbots in recruitment. While chatbots answer the need for attracting new candidates, they have also introduced new challenges and work tasks for the recruiters. The paper offers considerations that can help to redesign recruitment bots from the recruiter’s viewpoint.

Description

Koivunen, Sami; Ala-Luopa, Saara; Olsson, Thomas; Haapakorpi, Arja (2022): The March of Chatbots into Recruitment: Recruiters’ Experiences, Expectations, and Design Opportunities. Computer Supported Cooperative Work (CSCW): Vol. 31, No. 3. DOI: 10.1007/s10606-022-09429-4. Springer. ISSN: 1573-7551. pp. 487-516

Keywords

Chatbot, E-recruitment, Expert interviews, Human resource management, Recruitment, Recruitment bot, Talent acquisition, User experience

Citation

DOI

10.1007/s10606-022-09429-4

URI

URI

http://dx.doi.org/10.1007/s10606-022-09429-4
 https://dl.eusset.eu/handle/20.500.12015/5044

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JCSCW Vol. 31 (2022)

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Number of citations to item: 22

  • Erdinç Aydın, Metin Turan (2023): An AI-Based Shortlisting Model for Sustainability of Human Resource Management, In: Sustainability 3(15), doi:10.3390/su15032737
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  • Mehmet Güler, Ömer Koç, Mustafa Güler (2024): Digitalization of Human Resources Management, In: Advances in Business Strategy and Competitive Advantage, doi:10.4018/979-8-3693-9586-8.ch010
  • Md Ehtesham-Ul-Haque, Jacob D’Rozario, Rudaiba Adnin, Farhan Tanvir Utshaw, Fabiha Tasneem, Israt Jahan Shefa, A.B.M. Alim Al Islam (2024): EmoBot: Artificial emotion generation through an emotional chatbot during general-purpose conversations, In: Cognitive Systems Research, doi:10.1016/j.cogsys.2023.101168
  • Kai-Hui Liang, Weiyan Shi, Yoo Jung Oh, Hao-Chuan Wang, Jingwen Zhang, Zhou Yu (2024): Dialoging Resonance in Human-Chatbot Conversation: How Users Perceive and Reciprocate Recommendation Chatbot's Self-Disclosure Strategy, In: Proceedings of the ACM on Human-Computer Interaction CSCW1(8), doi:10.1145/3653691
  • Sabina Akram, Paolo Buono, Rosa Lanzilotti (2024): Exploring the Impact of Conversational Style in Enhancing Recruitment Chatbot Interactions, In: Nordic Conference on Human-Computer Interaction, doi:10.1145/3679318.3685387
  • Gabriel Koman, Patrik Boršoš, Milan Kubina (2024): The Possibilities of Using Artificial Intelligence as a Key Technology in the Current Employee Recruitment Process, In: Administrative Sciences 7(14), doi:10.3390/admsci14070157
  • Uwe Peter Kanning, Marie L. Ohlms (2023): Digitale Personalauswahl und Eignungsdiagnostik – Eine Einführung, In: Digitale Personalauswahl und Eignungsdiagnostik, doi:10.1007/978-3-662-68211-1_1
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  • Aaradhana Rukadikar, Komal Khandelwal (2024): Navigating change: a qualitative exploration of chatbot adoption in recruitment, In: Cogent Business & Management 1(11), doi:10.1080/23311975.2024.2345759
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  • Sami Koivunen, Otto Sahlgren, Saara Ala-Luopa, Thomas Olsson (2023): Pitfalls and Tensions in Digitalizing Talent Acquisition: An Analysis of HRM Professionals’ Considerations Related to Digital Ethics, In: Interacting with Computers 3(35), doi:10.1093/iwc/iwad018
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