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Social Presence with Video and Application Sharing

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Date

2001

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Proceedings of the 2001 ACM International Conference on Supporting Group Work

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Association for Computing Machinery

Abstract

We present two experimental studies examining the effects of videoconferencing and application sharing on task performance. We studied performance on a cognitive reasoning task while subjects were observed via two-way video, one-way video and application sharing. Results demonstrate that performance is impaired when subjects are observed via media compared to when they are not observed. Surprisingly, we found no significant difference in awareness of the observer's presence between the application sharing and the two-way video conditions. This is surprising because application sharing lacks visual feedback of the observer. This finding contradicts social presence theory which claims that media which provides visual feedback of others produce the greatest sense of social presence. Our data also show that media use heightens the perception of task difficulty. We extend social presence theory and argue that these social effects need to be considered in the design and deployment of video and application sharing technologies for use in the workplace.

Description

Bradner, Erin; Mark, Gloria (2001): Social Presence with Video and Application Sharing. Proceedings of the 2001 ACM International Conference on Supporting Group Work. DOI: 10.1145/500286.500310. New York, NY, USA: Association for Computing Machinery. pp. 154–161. Boulder, Colorado, USA

Keywords

social presence, application sharing, video conferencing, distance collaboration, social affordance

Citation

DOI

10.1145/500286.500310

URI

URI

https://dl.eusset.eu/handle/20.500.12015/4777

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GROUP 2001

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Number of citations to item: 23

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  • Igor de Souza Almeida, Marina Atsumi Oikawa, Jordi Polo Carres, Jun Miyazaki, Hirokazu Kato, Mark Billinghurst (2012): AR-based Video-Mediated Communication: A Social Presence Enhancing Experience, In: 2012 14th Symposium on Virtual and Augmented Reality, doi:10.1109/svr.2012.4
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  • Erin Bradner, Gloria Mark (2002): Why distance matters, In: Proceedings of the 2002 ACM conference on Computer supported cooperative work, doi:10.1145/587078.587110
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  • Banu Saatçi, Kaya Akyüz, Sean Rintel, Clemens Nylandsted Klokmose (2020): (Re)Configuring Hybrid Meetings: Moving from User-Centered Design to Meeting-Centered Design, In: Computer Supported Cooperative Work (CSCW) 6(29), doi:10.1007/s10606-020-09385-x
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