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Title: An Office Study: Its Implications on the Understanding of Organizations
Authors: Barber, Gerald R.
Issue Date: 1984
metadata.dc.relation.ispartof: Readings of Workshop on Computer-Supported Cooperative Work 1984
Abstract: The results of an office study are presented. The goals of the study were to determine some parameters of the problem solving and knowledge level processing that occurs in a particular organization. The problem solving processes in the organization are described and the relationship between these problem solving processes and some characteristics of the knowledge used to solve the problems is discussed. In addition we describe the impact exceptions have on the evolution of the organization and identify two mechanisms that help the organization adapt to change. The implications of the results of the study on the understandig of organizations are discussed. Areas of further study are described.
metadata.mci.conference.location: Dedham, MA 13-15.8.1984
Appears in Collections:Workshop on Computer-Supported Cooperative Work 1984

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