Improving the Effectiveness of Virtual Teams by Adapting Team Processes
Loading...
Fulltext URI
Document type
Text/Journal Article
Additional Information
Journal Title
Journal ISSN
Volume Title
Publisher
Springer
Abstract
Results are presented from a study on virtual teams and whether appropriate early training can positively influence their effectiveness. Sixteen teams that worked together for periods ranging from three months to three years were studied. Team processes that emerged naturally from long-duration teams were formalized and taught to shorter duration teams. These shorter duration teams comprised three different cohorts, each of which received different levels of training. It was found that the adoption of formal procedures and structured processes significantly increased the effectiveness of virtual teams. Tasks that lend themselves to a structured approach were most effectively accomplished during virtual meetings, whereas face-to-face interactions were better for relatively unstructured, discussion intensive tasks. The performance of a virtual team was significantly improved when team processes were adapted to the affordances of the CMC environment. It is shown that this adaptation can occur very rapidly if teams are trained on the technology as well as on work processes that best exploit it.
Description
Keywords
brainstorming, collaboration, communication, computer-mediated, consensus, decision-making, dispersed, distance, geographically distributed
Citation
URI
Collections
Endorsement
Review
Supplemented By
Referenced By
Number of citations to item: 34
- Anitha Acharya (2019): The factors behind working in virtual community, In: Journal of Global Operations and Strategic Sourcing 2(12), doi:10.1108/jgoss-03-2018-0011
- Hung-pin Shih, Kee-hung Lai, T. C. E. Cheng (2013): Examining structural, perceptual, and attitudinal influences on the quality of information sharing in collaborative technology use, In: Information Systems Frontiers 2(17), doi:10.1007/s10796-013-9429-6
- Monica Zaharie (2021): Challenges, trust and performance in virtual teams: examining the role of openness to experience and preference for virtual teams, In: Team Performance Management: An International Journal 3/4(27), doi:10.1108/tpm-07-2020-0066
- Mary Beth Watson-Manheim (2018): Discontinuities, Continuities, and Hidden Work in Virtual Collaboration, In: Progress in IS, doi:10.1007/978-3-319-94487-6_6
- Melody Rawlings (2014): Are You an Online Team Player?, In: International Journal of Virtual and Personal Learning Environments 1(5), doi:10.4018/ijvple.2014010102
- C. Matt Graham, Harold Daniel (2017): Millennial's Virtual Teamwork and Technical Proficiencies Impact on Project Quality, In: International Journal of e-Collaboration 1(13), doi:10.4018/ijec.2017010102
- Zhiyuan Yang, Wei Xiang, Weitao You, Lingyun Sun (2020): The influence of distributed collaboration in design processes: an analysis of design activity on information, problem, and solution, In: International Journal of Technology and Design Education 3(31), doi:10.1007/s10798-020-09565-2
- Stefan Schneider, Richard Torkar, Tony Gorschek (2013): Solutions in global software engineering: A systematic literature review, In: International Journal of Information Management 1(33), doi:10.1016/j.ijinfomgt.2012.06.002
- Mounir Mossolly (2015): Global Projects: A Conceptual Review on Execution Attitude in Multinational Corporations, In: Procedia - Social and Behavioral Sciences, doi:10.1016/j.sbspro.2015.06.125
- Youness Eaidgah, Amir Abdekhodaee, Manoochehr Najmi, Alireza Arab Maki (2018): Holistic performance management of virtual teams in third-party logistics environments, In: Team Performance Management: An International Journal 3/4(24), doi:10.1108/tpm-05-2017-0020
- Geeta D'Souza, Matthew S. Prewett, Stephen M. Colarelli (2017): Selection for Virtual Teams, In: The Wiley Blackwell Handbook of the Psychology of Recruitment, Selection and Employee Retention, doi:10.1002/9781118972472.ch16
- C. H. Raja Kamal, M. Chandrakala, Ponny Thomas, P. Kumarasamy (2024): Work Group Inclusiveness Influenced by Working Virtually in IT Sector, Bangalore, In: Contributions to Environmental Sciences & Innovative Business Technology, doi:10.1007/978-3-031-48075-1_22
- Virginia Tucker (2019): Virtual Collaboration in Distance Learning Environments, In: International Journal of Online Pedagogy and Course Design 4(9), doi:10.4018/ijopcd.2019100102
- Tarila Zuofa, Edward G. Ochieng (2021): Investigating Barriers to Project Delivery using Virtual Teams, In: Procedia Computer Science, doi:10.1016/j.procs.2021.01.304
- Yi-Teng Shih, Luqian Wang, Clive H. Y. Wong, Emily L. L. Sin, Matthias Rauterberg, Zhen Yuan, Leanne Chang (2024): The Effects of Distancing Design Collaboration Necessitated by COVID-19 on Brain Synchrony in Teams Compared to Co-Located Design Collaboration: A Preliminary Study, In: Brain Sciences 1(14), doi:10.3390/brainsci14010060
- Xinhui Ye, Joep Frens, Jun Hu (2022): Design Tools for Supporting the Remote Collaborative Design Process: A Systematic Review, In: Proceedings of the Tenth International Symposium of Chinese CHI, doi:10.1145/3565698.3565772
- Tarila Zoufa, Dr Edward Ochieng (2018): Working Separately But Together: Appraising Virtual Project Team Challenges, In: SSRN Electronic Journal, doi:10.2139/ssrn.3105485
- Lena Waizenegger, Brad McKenna, Wenjie Cai, Taino Bendz (2020): An affordance perspective of team collaboration and enforced working from home during COVID-19, In: European Journal of Information Systems 4(29), doi:10.1080/0960085x.2020.1800417
- Raymond Opdenakker, Carin Cuypers (2019): Virtual Project Teams and Their Effectiveness, In: Future of Business and Finance, doi:10.1007/978-3-030-22228-4_3
- Lucy L. Gilson, M. Travis Maynard, Nicole C. Jones Young, Matti Vartiainen, Marko Hakonen (2014): Virtual Teams Research, In: Journal of Management 5(41), doi:10.1177/0149206314559946
- Jakob Lauring, Charlotte Jonasson (2023): How is work group inclusiveness influenced by working virtually?, In: Human Resource Management Review 2(33), doi:10.1016/j.hrmr.2022.100930
- Tarila Zuofa, Edward G. Ochieng (2017): Working separately but together: appraising virtual project team challenges, In: Team Performance Management: An International Journal 5/6(23), doi:10.1108/tpm-06-2016-0030
- Martin D. Hassell, John L. Cotton (2017): Some things are better left unseen: Toward more effective communication and team performance in video-mediated interactions, In: Computers in Human Behavior, doi:10.1016/j.chb.2017.03.039
- Nader Ale Ebrahim, Shamsuddin Ahmed, Zahari Taha (2010): Virtuality, Innovation and R&D Activities, In: SSRN Electronic Journal, doi:10.2139/ssrn.1729097
- Geoff Musick, Allyson I. Hauptman, Christopher Flathmann, Nathan J. McNeese, Bart P. Knijnenburg (2023): Recommendations with Benefits: Exploring Explanations in Information Sharing Recommender Systems for Temporary Teams, In: International Journal of Human–Computer Interaction 23(40), doi:10.1080/10447318.2023.2278933
- Geoff Musick, Elizabeth S. Gilman, Wen Duan, Nathan J. McNeese, Bart Knijnenburg, Thomas O'Neill (2023): Knowing Unknown Teammates: Exploring Anonymity and Explanations in a Teammate Information-Sharing Recommender System, In: Proceedings of the ACM on Human-Computer Interaction CSCW2(7), doi:10.1145/3610075
- Sean Cordes (2016): Method for decision making in virtual library teams, In: Library Management 1/2(37), doi:10.1108/lm-07-2015-0052
- David Deggs, Kenda Grover, Kit Kacirek (2000): Impact of Virtual Learning Environments on the Future of Adult Education and Training, In: Encyclopedia of Information Communication Technologies and Adult Education Integration, doi:10.4018/978-1-61692-906-0.ch010
- Arturo Jaime, César Domínguez, Ana Sánchez, José Miguel Blanco (2013): Interuniversity telecollaboration to improve academic results and identify preferred communication tools, In: Computers & Education, doi:10.1016/j.compedu.2013.01.008
- Zixing Shen, Kalle Lyytinen, Youngjin Yoo (2015): Time and information technology in teams: a review of empirical research and future research directions, In: European Journal of Information Systems 5(24), doi:10.1057/ejis.2014.8
- Mahboobeh Davaei, Marjaana Gunkel, Valerio Veglio, Vas Taras (2022): The influence of cultural intelligence and emotional intelligence on conflict occurrence and performance in global virtual teams, In: Journal of International Management 4(28), doi:10.1016/j.intman.2022.100969
- Ben Shreeve, Paul Ralph, Pete Sawyer, Patrick Stacey (2015): Geographically Distributed Sensemaking: Developing Understanding in Forum-Based Software Development Teams, In: 2015 IEEE/ACM 8th International Workshop on Cooperative and Human Aspects of Software Engineering, doi:10.1109/chase.2015.12
- Cristiano Ghiringhelli, Alessandra Lazazzara (2016): Perceived Training Needs for Effective Virtual Teams: An Exploratory Study, In: Lecture Notes in Information Systems and Organisation, doi:10.1007/978-3-319-38974-5_3
- Rui Patricio, Joana Dias, Gianluca Carella, Sara Gancho (2024): Managing design innovation challenges in a digital environment, In: International Journal of Design Creativity and Innovation 3(12), doi:10.1080/21650349.2024.2342325