How to Use Information Technology for Cooperative Work: Development of Shared Technological Frames
Fulltext URI
Document type
Additional Information
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Abstract
Technological frames, participants’ assumptions about information technology (IT), and in particular about the usage of the technology for everyday cooperative work, are a relevant factor for IT related behavior. Incongruent technological frames are associated with problems during the application and use of a new IT in an organization. This paper presents a field study which applies a pre–post-design in a freight forwarding company. During face-to-face discussion the participating employees of the company negotiated agreements regarding the future usage of a new mobile technology system for every day cooperative work between dispatcher agents and truck drivers. To support the development of shared technological frames the moderation technique STWT (socio-technical walkthrough) was applied. The results describe the structural changes in technological frames, and show to what extent these were shared by the participants. Based on the results possibilities to improve support for the development of shared technological frames are discussed.
Description
Keywords
Citation
URI
Collections
Endorsement
Review
Supplemented By
Referenced By
Number of citations to item: 10
- Frederico Branco, Ramiro Gonçalves, José Martins, José Bessa, Ana Baptista (2016): Computer Supported Cooperative Work—Exploratory Study on CSCW and Groupware Technologies and its Applicability in the Health Area, In: Advances in Intelligent Systems and Computing, doi:10.1007/978-3-319-31307-8_40
- Placide Poba-Nzaou, Sylvestre Uwizeyemungu, Louis Raymond, Guy Paré (2012): Motivations underlying the adoption of ERP systems in healthcare organizations: Insights from online stories, In: Information Systems Frontiers 4(16), doi:10.1007/s10796-012-9361-1
- Karin Högberg, Anna Karin Olsson (2017): Linking Technological Frames to Social Media Implementation—An International Study of Hotels, In: Information and Communication Technologies in Tourism 2018, doi:10.1007/978-3-319-72923-7_21
- Kai-Uwe Loser, Michael Prilla, Thomas Herrmann (2011): Theoretical Foundations of the Socio-Technical Walkthrough, In: Implementing International Services, doi:10.1007/978-3-8349-6445-8_17
- Melissa Mazmanian (2013): Avoiding the Trap of Constant Connectivity: When Congruent Frames Allow for Heterogeneous Practices, In: Academy of Management Journal 5(56), doi:10.5465/amj.2010.0787
- Md. Rashidujjaman Rifat, Aysha Siddique, Azza Abouzied, Jay Chen (2016): From Alley to Landfill, In: Proceedings of the Eighth International Conference on Information and Communication Technologies and Development, doi:10.1145/2909609.2909648
- David Murungi, Rudy Hirschheim (2021): THEORY THROUGH ARGUMENT: APPLYING ARGUMENT MAPPING TO FACILITATE THEORY BUILDING, In: European Journal of Information Systems 4(31), doi:10.1080/0960085x.2020.1868952
- Pekka Kuusela, Pasi Hirvonen, Eeva Aromaa, Päivi Eriksson (2020): Dialogical selves in action: Movements within and between frames in work meetings, In: Theory & Psychology 4(30), doi:10.1177/0959354320920705
- Placide Poba-Nzaou, Sylvestre Uwizeyemungu, Louis Raymond, Guy Pare (2012): Motivations Underlying the Adoption of ERP Systems in Healthcare Organizations: An Analysis from "Success Stories", In: 2012 45th Hawaii International Conference on System Sciences, doi:10.1109/hicss.2012.440
- Corey Jackson, Kevin Crowston, Carsten Østerlund, Mahboobeh Harandi (2018): Folksonomies to Support Coordination and Coordination of Folksonomies, In: Computer Supported Cooperative Work (CSCW) 3-6(27), doi:10.1007/s10606-018-9327-z