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Title: A Review of 25 Years of CSCW Research in Healthcare: Contributions, Challenges and Future Agendas
Authors: Fitzpatrick, Geraldine
Ellingsen, Gunnar
Keywords: coordination;CSCW;electronic health records (EHR);electronic patient records (EPR);health ICT;healthcare;integration;interaction;medical records;policy;review;standardisation;workplace studies;workpractice
Issue Date: 2013
Publisher: Springer
metadata.dc.relation.ispartof: Computer Supported Cooperative Work (CSCW): Vol. 22
metadata.mci.reference.pages: 609-665
Series/Report no.: Computer Supported Cooperative Work (CSCW)
Abstract: CSCW as a field has been concerned since its early days with healthcare, studying how healthcare work is collaboratively and practically achieved and designing systems to support that work. Reviewing literature from the CSCW Journal and related conferences where CSCW work is published, we reflect on the contributions that have emerged from this work. The analysis illustrates a rich range of concepts and findings towards understanding the work of healthcare but the work on the larger policy level is lacking. We argue that this presents a number of challenges for CSCW research moving forward: in having a greater impact on larger-scale health IT projects; broadening the scope of settings and perspectives that are studied; and reflecting on the relevance of the traditional methods in this field - namely workplace studies - to meet these challenges.
metadata.dc.identifier.doi: 10.1007/s10606-012-9168-0
ISSN: 1573-7551
Appears in Collections:JCSCW Vol. 22 (2013)

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