Journal Article

Information and Expertise Sharing in Inter-Organizational Crisis Management

Loading...
Thumbnail Image

Fulltext URI

Document type

Text/Journal Article

Additional Information

Date

Journal Title

Journal ISSN

Volume Title

Publisher

Springer

Abstract

Emergency or crisis management, as is well-attested, is a complex management problem. A variety of agencies need to collaborate and coordinate in real-time and with an urgency that is not always present in other domains. It follows that accurate information of varying kinds (e.g. geographical and weather conditions; available skills and expertises; state-of-play; current dispositions and deployments) needs to be made available in a timely fashion to the organizations and individuals who need it. By definition, this information will come from a number of sources both within and across organizations. Large-scale events in particular necessitate collaboration with other organizations. Of course, plans and processes exist to deal with such events but the number of dynamically changing factors as well as the high number of heterogeneous organizations and the high degree of interdependency involved make it impossible to plan for all contingencies. A degree of ongoing improvisation, which typically occurs by means of a variety of information and expertise sharing practices, therefore becomes necessary. This, however, faces many challenges, such as different organizational cultures, distinct individual and coordinative work practices and discrete information systems. Our work entails an examination of the practices of information and expertise sharing, and the obstacles to it, in inter-organizational crisis management. We conceive of this as a design case study, such that we examine a problem area and its scope; conduct detailed enquiries into practice in that area, and provide design recommendations for implementation and evaluation. First, we will present the results of an empirical study of collaboration practices between organizations and public authorities with security responsibilities such as the police, fire departments, public administration and electricity network operators, mainly in scenarios of medium to large power outages in Germany. Based on these results, we will describe a concept, which was designed, implemented and evaluated as a system prototype, in two iterations. While the first iteration focuses on situation assessment, the second iteration also includes inter-organizational collaboration functionalities. Based on the findings of our evaluations with practitioners, we will discuss how to support collaboration with a particular focus on information and expertise sharing.

Description

Ley, Benedikt; Ludwig, Thomas; Pipek, Volkmar; Randall, Dave; Reuter, Christian; Wiedenhoefer, Torben (2014): Information and Expertise Sharing in Inter-Organizational Crisis Management. Computer Supported Cooperative Work (CSCW): Vol. 23, No. 4-6. DOI: 10.1007/s10606-014-9205-2. Springer. PISSN: 1573-7551. pp. 347-387

Keywords

Collaboration, CSCW, Design case study, Expertise sharing, Information management, Inter-organizational crisis management

Citation

URI

Endorsement

Review

Supplemented By

Referenced By


Number of citations to item: 44

  • Christian Reuter (2016): Communication between Power Blackout and Mobile Network Overload, In: E-Health and Telemedicine, doi:10.4018/978-1-4666-8756-1.ch044
  • Thomas Kox, Harald Kempf, Catharina Lüder, Renate Hagedorn, Lars Gerhold (2018): Towards user-orientated weather warnings, In: International Journal of Disaster Risk Reduction, doi:10.1016/j.ijdrr.2018.02.033
  • Danilo P. Freitas, Marcos R. S. Borges, Paulo Victor R. de Carvalho (2019): A conceptual framework for developing solutions that organise social media information for emergency response teams, In: Behaviour & Information Technology 3(39), doi:10.1080/0144929x.2019.1621933
  • Jana M. Celikler, Eva-Maria Kern (2022): Factors influencing communication structures and processes in disaster management teams – Fields of action and design options, In: International Journal of Disaster Risk Reduction, doi:10.1016/j.ijdrr.2022.103153
  • Tilo Mentler, Christian Reuter, Stefan Geisler (2016): Introduction to this Special Issue on “Human-Machine Interaction and Cooperation in Safety-Critical Systems”, In: i-com 3(15), doi:10.1515/icom-2016-0037
  • Ronald A. Metoyer, Tee Chuanromanee, Gina M. Girgis, Qiyu Zhi, Eleanor C. Kinyon (2020): Supporting Storytelling With Evidence in Holistic Review Processes: A Participatory Design Approach, In: Proceedings of the ACM on Human-Computer Interaction CSCW1(4), doi:10.1145/3392870
  • Tilo Mentler, Michael Herczeg (2015): Interactive cognitive artifacts for enhancing situation awareness of incident commanders in mass casualty incidents, In: Journal of Interaction Science 1(3), doi:10.1186/s40166-015-0012-0
  • Magdalena Granåsen, Mari Olsén, Per-Anders Oskarsson, Niklas Hallberg (2019): Assessing Interorganizational Crisis Management Capability, In: International Journal of Information Systems for Crisis Response and Management 2(11), doi:10.4018/ijiscram.2019070103
  • Thomas Ludwig, Christian Reuter, Volkmar Pipek (2015): Social Haystack, In: ACM Transactions on Computer-Human Interaction 4(22), doi:10.1145/2749461
  • Christian Reuter (2014): Communication between Power Blackout and Mobile Network Overload, In: International Journal of Information Systems for Crisis Response and Management 2(6), doi:10.4018/ijiscram.2014040103
  • Patricia M. Schütte, Stefan U. Willmes (2022): Production of event security in Germany – empirical findings on perceptions of interorganisational collaboration between various security actors, In: International Journal of Event and Festival Management 4(13), doi:10.1108/ijefm-11-2021-0092
  • Mirka Laurila-Pant, Mia Pihlajamäki, Antti Lanki, Annukka Lehikoinen (2023): A protocol for analysing the role of shared situational awareness and decision-making in cooperative disaster simulations, In: International Journal of Disaster Risk Reduction, doi:10.1016/j.ijdrr.2023.103544
  • Thea Riebe, Julian Bäumler, Marc-André Kaufhold, Christian Reuter (2023): Values and Value Conflicts in the Context of OSINT Technologies for Cybersecurity Incident Response: A Value Sensitive Design Perspective, In: Computer Supported Cooperative Work (CSCW) 2(33), doi:10.1007/s10606-022-09453-4
  • Vimala Nunavath, Andreas Prinz, Tina Comes (2019): Identifying First Responders Information Needs, In: Emergency and Disaster Management, doi:10.4018/978-1-5225-6195-8.ch076
  • Dharma Dailey, Kate Starbird (2017): Social Media Seamsters, In: Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing, doi:10.1145/2998181.2998290
  • Bruna Diirr, Marcos Roberto da Silva Borges (2022): Decision Support for Plan Adaptation in Unforeseen Situations, In: International Journal of Decision Support System Technology 1(14), doi:10.4018/ijdsst.286696
  • Daniel Hellmann, Carleen Maitland, Andrea Tapia (2016): Collaborative Analytics and Brokering in Digital Humanitarian Response, In: Proceedings of the 19th ACM Conference on Computer-Supported Cooperative Work & Social Computing, doi:10.1145/2818048.2820067
  • Margarita Nyfoudi, Nicholas Theodorakopoulos, Alexandros Psychogios, Anders Dysvik (2020): Tell it like it is in SME teams: Adverse working conditions, citizenship behaviour and the role of team information sharing in a turbulent economy, In: Economic and Industrial Democracy 2(43), doi:10.1177/0143831x20925544
  • Shlomit Manor, Tamar Israeli (2024): Ad-hocability: crisis management centres following the Hamas attack on Israel, In: Israel Affairs 5(30), doi:10.1080/13537121.2024.2394318
  • Dacy Câmara Lobosco, Paulo Victor Rodrigues de Carvalho (2023): Transforming Sensemaking and Perceptions on Meteorological Data to Inform Emergency Decision-Making, In: Group Decision and Negotiation, doi:10.1007/s10726-023-09815-3
  • Ian Tucker, J. Ramon Gil-Garcia, Djoko Sigit Sayogo (2017): Collaborative Data Analytics for Emergency Response, In: Proceedings of the 10th International Conference on Theory and Practice of Electronic Governance, doi:10.1145/3047273.3047379
  • Flemming Götz, Maria A. Wimmer (2022): Challenges and Potentials of the Use of Convertibles in Emergency Management, In: Lecture Notes in Computer Science, doi:10.1007/978-3-031-15086-9_8
  • Christian Reuter, Thomas Ludwig, Volkmar Pipek (2014): Ad Hoc Participation in Situation Assessment, In: ACM Transactions on Computer-Human Interaction 5(21), doi:10.1145/2651365
  • Mari Olsén, Per-Anders Oskarsson, Niklas Hallberg, Magdalena Granåsen, Johan Nordström (2023): Exploring collaborative crisis management: A model of essential capabilities, In: Safety Science, doi:10.1016/j.ssci.2023.106092
  • Erich R. Unkrig (2021): Aktionsfelder der Resilienz, In: Resilienz im Unternehmen - den Faktor Mensch fördern, doi:10.1007/978-3-658-34591-4_4
  • Wolff-Michael Roth, Alfredo Jornet (2015): Situational Awareness as an Instructable and Instructed Matter in Multi-Media Supported Debriefing: a Case Study from Aviation, In: Computer Supported Cooperative Work (CSCW) 5(24), doi:10.1007/s10606-015-9234-5
  • Wendy Norris (2016): Digital Humanitarians, In: Journalism Practice 2-3(11), doi:10.1080/17512786.2016.1228471
  • Vimala Nunavath, Andreas Prinz, Tina Comes (2016): Identifying First Responders Information Needs, In: International Journal of Information Systems for Crisis Response and Management 1(8), doi:10.4018/ijiscram.2016010102
  • Marc-André Kaufhold, Nicola Rupp, Christian Reuter, Matthias Habdank (2019): Mitigating information overload in social media during conflicts and crises: design and evaluation of a cross-platform alerting system, In: Behaviour & Information Technology 3(39), doi:10.1080/0144929x.2019.1620334
  • O. I. Borzykh, L. A. Janse, V. M. Chaika, O. O. Bakhmut, V. I. Borisenko, S. P. Chaika (2024): Population dynamics of corn insect pests in Ukraine under climate change, In: Agricultural Science and Practice 3(10), doi:10.15407/agrisp10.03.035
  • Mandy Toppel, Marie Bartels, Christoph Nagel, Michael Hahne (2016): A social network to identify responsibilities and expertises in crisis scenarios, In: 2016 3rd International Conference on Information and Communication Technologies for Disaster Management (ICT-DM), doi:10.1109/ict-dm.2016.7857232
  • Maruf Zaber, Bonnie Nardi, Jay Chen (2018): Responding to Riverbank Erosion in Bangladesh, In: Proceedings of the 1st ACM SIGCAS Conference on Computing and Sustainable Societies, doi:10.1145/3209811.3209823
  • Saqib Saeed, Volkmar Pipek, Markus Rohde, Christian Reuter, Aparecido Fabiano Pinatti de Carvalho, Volker Wulf (2019): Nomadic Knowledge Sharing Practices and Challenges: Findings From a Long-Term Case Study, In: IEEE Access, doi:10.1109/access.2019.2916903
  • Thomas Ludwig, Christian Reuter, Tim Siebigteroth, Volkmar Pipek (2015): CrowdMonitor, In: Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems, doi:10.1145/2702123.2702265
  • Thomas Ludwig, Oliver Stickel, Peter Tolmie, Malte Sellmer (2021): shARe-IT: Ad hoc Remote Troubleshooting through Augmented Reality, In: Computer Supported Cooperative Work (CSCW) 1(30), doi:10.1007/s10606-021-09393-5
  • Nikoletta Nteka (2021): CRISES ANALYSIS AND MANAGEMENT, In: Entrepreneurship 1(9), doi:10.37708/ep.swu.v9i1.6
  • Leticia S. Machado, Ricardo Rodrigo M. Melo, Cleidson R. B. de Souza, Rafael Prikladnicki (2021): Collaborative Behavior and Winning Challenges in Competitive Software Crowdsourcing, In: Proceedings of the ACM on Human-Computer Interaction GROUP(5), doi:10.1145/3463932
  • Christian Reuter, Thomas Ludwig, Patrick Mischur (2018): RescueGlass: Collaborative Applications involving Head-Mounted Displays for Red Cross Rescue Dog Units, In: Computer Supported Cooperative Work (CSCW) 1-2(28), doi:10.1007/s10606-018-9339-8
  • Richard G. Little, Ryan A. Loggins, William A. Wallace (2015): Building the Right Tool for the Job: Value of Stakeholder Involvement When Developing Decision-Support Technologies for Emergency Management, In: Natural Hazards Review 4(16), doi:10.1061/(asce)nh.1527-6996.0000182
  • Xiaoyue Ma, Kecheng Cui, Nada Matta, Zhonghua He (2021): Interacting with VDL-based structured icons on crisis map for emergency coordination: Interactive design and experimental demonstration, In: Displays, doi:10.1016/j.displa.2021.102059
  • Richard G. Little, Trevor Manzanares, William A. Wallace (2015): Factors Influencing the Selection of Decision Support Systems for Emergency Management: An Empirical Analysis of Current Use and User Preferences, In: Journal of Contingencies and Crisis Management 4(23), doi:10.1111/1468-5973.12097
  • Christian Reuter, Thomas Ludwig, Volkmar Pipek (2016): Kooperative Resilienz – ein soziotechnischer Ansatz durch Kooperationstechnologien im Krisenmanagement, In: Gruppe. Interaktion. Organisation. Zeitschrift für Angewandte Organisationspsychologie (GIO) 2(47), doi:10.1007/s11612-016-0317-7
  • O. A. Shust, O. M. Varchenko, D. F. Krysanov, O. O. Dragan, K. V. Tkachenko, O. O. Varchenko (2024): Modern trends in the development of plant production under agrarian crises, In: Agricultural Science and Practice 3(10), doi:10.15407/agrisp10.03.016
  • Ralf Klischewski, Yomn Elmistikawy (2017): Designing Information Marketplaces for Disaster Management, In: Lecture Notes in Computer Science, doi:10.1007/978-3-319-64677-0_1
Please note: Providing information about citations is only possible thanks to to the open metadata APIs provided by crossref.org and opencitations.net. These lists may be incomplete due to unavailable citation data.source: opencitations.net, crossref.org