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Title: “What do you want for dinner?” – need anticipation and the design of proactive technologies for the home
Authors: Hyland, Lewis
Crabtree, Andy
Fischer, Joel
Colley, James
Fuentes, Carolina
Keywords: Automation;Autonomous agents;Domestic grocery shopping;Ethnomethodology;Proactive technology
Issue Date: 2018
Publisher: Springer
metadata.dc.relation.ispartof: Computer Supported Cooperative Work (CSCW): Vol. 27, No. 3-6
metadata.mci.reference.pages: 917-946
Series/Report no.: Computer Supported Cooperative Work (CSCW)
Abstract: This paper examines ‘the routine shop’ as part of a project that is exploring automation and autonomy in the Internet of Things. In particular we explicate the ‘work’ involved in anticipating need using an ethnomethodological analysis that makes visible the mundane, ‘seen but unnoticed’ methodologies that household members accountably employ to organise list construction and accomplish calculation on the shop floor. We discuss and reflect on the challenges members’ methodologies pose for proactive systems that seek to support domestic grocery shopping, including the challenges of sensing, learning and predicting, and gearing autonomous agents into social practice within the home.
metadata.dc.identifier.doi: 10.1007/s10606-018-9314-4
ISSN: 1573-7551
Appears in Collections:JCSCW Vol. 27 (2018)

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