Journal Article

Activity Theory and System Design: A View from the Trenches

Thumbnail Image

Fulltext URI

Document type

Text/Journal Article

Additional Information

Date

2002, 2002

Authors

Journal Title

Journal ISSN

Volume Title

Source

Computer Supported Cooperative Work (CSCW): Vol. 11

Publisher

Springer

Abstract

An activity theory model and a mediatingartifacts hierarchy were employed to helpidentify the needs for tools for customersupport engineers who documented solutions tocustomer problems, a knowledge authoring activity. This activity also involves customersupport engineers who assist Hewlett-Packardsoftware product users. The particular toolsto be designed were knowledge-authoring toolsembedded in the customer support trackingapplication suite, SupportTracker. The researchanalyzed the role of tensions between theelements of Engeström's activity theorymodel. The research also explored the benefitsof specific interpretations of Engeström'srefinement of Wartofsky's mediating artifactshierarchy. The hierarchy contributed to theidentification of desired characteristics ofmediating artifacts, particularly tools. Thefindings included an interpretation of the``where-to'' artifact concept as supporting anunderstanding of the entire activity system asan evolving entity. Specific interventionswere used to achieve a positive impact on theevolution of the activity system.

Description

Collins, Patricia; Shukla, Shilpa; Redmiles, David (2002): Activity Theory and System Design: A View from the Trenches. Computer Supported Cooperative Work (CSCW): Vol. 11. DOI: 10.1023/A:1015219918601. Springer. PISSN: 1573-7551. pp. 55-80

Keywords

activity theory, communities of practice, customer support organization, field study, intervention, knowledge authoring and maintenance, mediating means, requirements engineering, software design

Citation

DOI

10.1023/A:1015219918601

URI

URI

http://dx.doi.org/10.1023/A:1015219918601
 https://dl.eusset.eu/handle/20.500.12015/3596

Collections

JCSCW Vol. 11 (2002)

Endorsement

Review

Supplemented By

Referenced By

Number of citations to item: 36

  • Semiral Oncu, Hasan Cakir (2011): Research in online learning environments: Priorities and methodologies, In: Computers & Education 1(57), doi:10.1016/j.compedu.2010.12.009
  • Juhong Christie Liu (2018): Design of Innovative Learning Environment: An Activity System Perspective, In: Learning, Design, and Technology, doi:10.1007/978-3-319-17727-4_85-1
  • Amanda E. Cravens (2015): Negotiation and Decision Making with Collaborative Software: How MarineMap ‘Changed the Game’ in California’s Marine Life Protected Act Initiative, In: Environmental Management 2(57), doi:10.1007/s00267-015-0615-9
  • Alison F. Doubleday, Sarah J. Wille (2014): We are what we do: Examining learner‐generated content in the anatomy laboratory through the lens of activity theory, In: Anatomical Sciences Education 5(7), doi:10.1002/ase.1434
  • A. Kaschig, R. Maier, A. Sandow, M. Lazoi, A. Schmidt, Sally-Anne Barnes, J. Bimrose, A. Brown, C. Bradley, C. Kunzmann, A. Mazarakis (2013): Organizational Learning from the Perspective of Knowledge Maturing Activities, In: IEEE Transactions on Learning Technologies 2(6), doi:10.1109/tlt.2013.14
  • Daniel E. O'Leary (2010): Enterprise ontologies: Review and an activity theory approach, In: International Journal of Accounting Information Systems 4(11), doi:10.1016/j.accinf.2010.09.006
  • Hilda Tellioğlu (2009): Keeping artifacts alive, In: Proceedings of the International Conference on Computer Systems and Technologies and Workshop for PhD Students in Computing, doi:10.1145/1731740.1731786
  • Rubén Fuentes-Fernández, Jorge J. Gómez-Sanz, Juan Pavón (2009): Understanding the human context in requirements elicitation, In: Requirements Engineering 3(15), doi:10.1007/s00766-009-0087-7
  • Wolfgang Reinhardt, Benedikt Schmidt, Peter Sloep, Hendrik Drachsler (2011): Knowledge Worker Roles and Actions—Results of Two Empirical Studies, In: Knowledge and Process Management 3(18), doi:10.1002/kpm.378
  • Guohua Bai (2004): A sustainable platform for e-service system design, In: Journal of Systems Science and Systems Engineering 4(13), doi:10.1007/s11518-006-0175-x
  • Hilda Tellioglu (2012): About Representational Artifacts and Their Role in Engineering, In: Phenomenology, Organizational Politics, and IT Design, doi:10.4018/978-1-4666-0303-5.ch007
  • Arnaud Lewandowski, Grégory Bourguin (2009): Quels supports informatiques pour un travail collaboratif durable ?, In: Marché et organisations 3(N° 10), doi:10.3917/maorg.010.0155
  • David F. Redmiles (2002): Supporting the end users' views, In: Proceedings of the Working Conference on Advanced Visual Interfaces, doi:10.1145/1556262.1556266
  • Yvonne Rogers (2012): HCI Theory: Classical, Modern, and Contemporary, In: Synthesis Lectures on Human-Centered Informatics 2(5), doi:10.2200/s00418ed1v01y201205hci014
  • Guohua Bai (2014): An Organic View of Prototyping in Information System Development, In: 2014 IEEE 17th International Conference on Computational Science and Engineering, doi:10.1109/cse.2014.333
  • Siti Rosni Mohamad Yusoff, Nor Azan Mat Zin (2012): Activity Theory to Guide Online Collaborative Learning Instructional Design, In: International Journal of Systems and Service-Oriented Engineering 2(3), doi:10.4018/jssoe.2012040102
  • María Jesús Ávila-Gutiérrez, Alejandro Martín-Gómez, Francisco Aguayo-González, Juan Ramón Lama-Ruiz (2020): Eco-Holonic 4.0 Circular Business Model to Conceptualize Sustainable Value Chain towards Digital Transition, In: Sustainability 5(12), doi:10.3390/su12051889
  • Mohammad Issack Santally, Dorothy Cooshna-Naik, Noel Conruyt (2014): A model for the transformation of the Mauritian classroom based on the Living Lab concept, In: 2014 IST-Africa Conference Proceedings, doi:10.1109/istafrica.2014.6880603
  • Scott P. Schaffer, Lisette Reyes, Hannah Kim, Bart Collins (2010): Using activity theory to understand learning design requirements of patient self‐management environments, In: Educational Media International 4(47), doi:10.1080/09523987.2010.535340
  • Daniel E. O’Leary (2012): An Activity Theory Analysis of RFID in Hospitals, In: Innovations in Logistics and Supply Chain Management Technologies for Dynamic Economies, doi:10.4018/978-1-4666-0267-0.ch010
  • Mohammad Santally, Alain Senteni (2004): Computer-aided authoring of assessment instruments: An activity-theoretical approach, In: Africa Education Review 2(1), doi:10.1080/18146620408566283
  • Roberto Martinez-Maldonado, Lucila Carvalho, Peter Goodyear (2018): Collaborative Design-in-use, In: Proceedings of the ACM on Human-Computer Interaction CSCW(2), doi:10.1145/3274387
  • Benedikt Schmidt, Sebastian Döweling (2014): Designing for information work at the computer workplace with activity theory, In: Proceedings of the 8th Nordic Conference on Human-Computer Interaction: Fun, Fast, Foundational, doi:10.1145/2639189.2639249
  • Pei-Yi Kuo, Rajiv Saran, Marissa Argentina, Michael Heung, Jennifer L. Bragg-Gresham, Dinesh Chatoth, Brenda Gillespie, Sarah Krein, Rebecca Wingard, Kai Zheng, Tiffany C. Veinot (2019): Development of a Checklist for the Prevention of Intradialytic Hypotension in Hemodialysis Care, In: Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems, doi:10.1145/3290605.3300872
  • Sebastian Döweling, Benedikt Schmidt, Andreas Göb (2012): A model for the design of interactive systems based on activity theory, In: Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work, doi:10.1145/2145204.2145287
  • Christine A. Halverson (2002): Activity Theory and Distributed Cognition: Or What Does CSCW Need to DO with Theories?, In: Computer Supported Cooperative Work (CSCW) 1-2(11), doi:10.1023/a:1015298005381
  • Marlin M. Cluts (2003): The evolution of artifacts in cooperative work, In: Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work, doi:10.1145/958160.958183
  • Ines Messias, Lina Morgado, Maria Barbas (2015): Students' engagement in Distance Learning: Creating a scenario with LMS and Social Network aggregation, In: 2015 International Symposium on Computers in Education (SIIE), doi:10.1109/siie.2015.7451646
  • Daniel E. O’Leary (2010): An Activity Theory Analysis of RFID in Hospitals, In: International Journal of Applied Logistics 2(1), doi:10.4018/jal.2010040105
  • Daniel E. O'Leary (2015): Armchair Auditors: Crowdsourcing Analysis of Government Expenditures, In: Journal of Emerging Technologies in Accounting 1(12), doi:10.2308/jeta-51225
  • Yvonne Rogers (2004): New theoretical approaches for human‐computer interaction, In: Annual Review of Information Science and Technology 1(38), doi:10.1002/aris.1440380103
  • D. Lazarou (2011): Using Cultural-Historical Activity Theory to design and evaluate an educational game in science education, In: Journal of Computer Assisted Learning 5(27), doi:10.1111/j.1365-2729.2011.00410.x
  • Michael B. Twidale (2005): Over the Shoulder Learning: Supporting Brief Informal Learning, In: Computer Supported Cooperative Work (CSCW) 6(14), doi:10.1007/s10606-005-9007-7
  • Eija Korpelainen, Mari Kira (2011): Systems approach for analysing problems in IT system adoption at work, In: Behaviour & Information Technology 3(32), doi:10.1080/0144929x.2011.624638
  • Demetris Lazarou, Rosamund Sutherland, Sibel Erduran (2016): Argumentation in science education as a systemic activity: An activity-theoretical perspective, In: International Journal of Educational Research, doi:10.1016/j.ijer.2016.07.008
  • Geri Georg, Gunter Mussbacher, Daniel Amyot, Dorina Petriu, Lucy Troup, Saul Lozano-Fuentes, Robert France (2015): Synergy between Activity Theory and goal/scenario modeling for requirements elicitation, analysis, and evolution, In: Information and Software Technology, doi:10.1016/j.infsof.2014.11.003
Please note: Providing information about citations is only possible thanks to to the open metadata APIs provided by crossref.org and opencitations.net. These lists may be incomplete due to unavailable citation data.source: opencitations.net, crossref.org