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Title: User Advocacy in Participatory Design: Designers' Experiences with a New Communication Channel
Authors: Mambrey, Peter
Mark, Gloria
Pankoke-Babatz, Uta
Keywords: evolutionary system design;participatory design;system design;user advocacy
Issue Date: 1998
Publisher: Springer
metadata.dc.relation.ispartof: Computer Supported Cooperative Work (CSCW): Vol. 7
metadata.mci.reference.pages: 291-313
Series/Report no.: Computer Supported Cooperative Work (CSCW)
Abstract: We report on participatory design activities within the PoliTeam project, a large project which introduces groupware into the German government. Working with a representative small group of users in different worksites, an existing system was adapted to user and organizational needs, with the plan to improve and expand the system to a large scale. We integrated new approaches of user advocacy and osmosis with an evolutionary cycling process. User advocates and osmosis were techniques used to explore the users' needs during actual system use. These techniques were incorporated into the system development. In this paper, we present experiences with this approach and reflect on its impact on the design process from the designers' point of view.
metadata.dc.identifier.doi: 10.1023/A:1008687122083
ISSN: 1573-7551
Appears in Collections:JCSCW Vol. 07 (1998)

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