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Title: Contexts, work processes, and workspaces
Authors: Agostini, Alessandra
Michelis, Giorgio
Grasso, Maria Antonietta
Prinz, Wolfgang
Syri, Anja
Keywords: awareness;Organizational context;work process;workspace
Issue Date: 1996
Publisher: Springer
metadata.dc.relation.ispartof: Computer Supported Cooperative Work (CSCW): Vol. 5, No. 2-3
metadata.mci.reference.pages: 223-250
Series/Report no.: Computer Supported Cooperative Work (CSCW)
Abstract: In this paper a framework for the conceptual modelling of organizational contexts is provided and it is embodied into an extension of the TOSCA organizational handbook. The context of a work process is relevant since the effectiveness of the cooperation among its actors is highly dependent on their awareness of it. It requires, on the one hand, that the context is made available in terms of visibility and/or transparency; on the other, that at any time a selection is made so that only what is relevant to the context is provided, leaving the rest in the background. With respect to the first requirement a model of the organizational context is needed, so that all the information regarding its dimensions can be linked together. With respect to the second requirement, a work process model provides some guidelines for designing a system offering a selective access to the context of a work process. The workspace metaphor is a good paradigm to make that information ready at hand, since it is the natural framework within which people do their work.
metadata.dc.identifier.doi: 10.1007/BF00133657
ISSN: 1573-7551
Appears in Collections:JCSCW Vol. 05 (1996)

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