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Title: Starting Up an E-Mentoring Relationship: A User Study
Authors: Neureiter, Katja
Vollmer, Johannes
Gerwert Vaz de Carvalho, Rebecca L.
Tscheligi, Manfred
Lewkowicz, Myriam
Rohde, Markus
Mulder, Ingrid
Schuler, Douglas
Keywords: Collaboration;Mentoring Relationships;Mutual Understanding
Issue Date: 2017
Publisher: ACM Press, New York
metadata.dc.relation.ispartof: Proceedings of the 8th International Conference on Communities and Technologies
metadata.mci.reference.pages: 232-235
Abstract: Computer-mediated communication (CMC) tools offer new ways for collaboration between distant parties (e.g., e-mentoring). However, this way of collaboration brings along diverse challenges, e.g., setting up a mentoring relationship in the absence of face-to-face meetings. Within a user study with eight mentor-mentee pairs, we investigated how this initial contact can be supported via an online platform. We explored what kind of communication channels are considered useful and to what extent participants reached mutual understanding (common ground). The results indicate that although participants preferred text messaging for the first contact, almost all switched to audio or video calls during the conversation to establish more closeness during the communication.
metadata.dc.identifier.doi: 10.1145/3083671.3083692
ISBN: 978-1-4503-4854-6
metadata.mci.conference.sessiontitle: Long Papers
metadata.mci.conference.location: Troyes, France June 26-30, 2017
Appears in Collections:C&T 2017: Proceedings of the 8th International Conference on Communities and Technologies

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