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- Conference PaperReal-time teamwork evaluation and C2 crisis management: overview of doctoral research(Proceedings of 16th European Conference on Computer-Supported Cooperative Work - Doctoral Colloquium, 2018) Prébot, Baptiste; Claverie, Bernard; Salotti, Jean-MarcEvaluation of human performance and cognition has been around for decades. But the growing number of teamwork situations and the growing complexity of military operations and context of command and control of operations have made real time evaluation of team cognition a real need for tomorrow technologies and tools. Being able to assess in real time the individuals and team cognition and state would allow for the development of adaptive tools and systems, gaining in efficiency and performance and lowering errors rate. Our objective is to find appropriate metrics that would allow for such an assessment, in the very constraining context of Current Ops of Air Command and Control rooms, requiring no instrumentation of the monitored operators.
- Conference PaperWhat is the basis for your guesses? Tell us! Sharing Expertise-Based Intuition(Proceedings of 16th European Conference on Computer-Supported Cooperative Work - Doctoral Colloquium, 2018) Weidt Neiva, Frâncila; Borges, MarcosExpertise-based intuition plays a key role in decision making within organizations. This kind of intuition occurs when the decision maker has developed a rich knowledge from extensive experience. When an expert leaves, he also takes with him his intuition risking the ability of organizations to quickly and accurately make decisions. To support organization to face this issue, we are investigating how to transfer the expertise-based intuition from an expert to a collaborative team and how this transfer can be computationally supported. The research is being conducted following the design science methodological approach. The artifacts generated are a macro process to support sharing intuition and a model to support collaborative intuitive decision making. Our next step is to evolve the macro process detailing it in well-defined processes and highlight what are the collaborative activities and what are their features and requirements regarding the CSCW perspective.
- Conference PaperA participatory-based approach to ethical technologies appropriation in a lower digitised fieldwork(Proceedings of 16th European Conference on Computer-Supported Cooperative Work - Doctoral Colloquium, 2018) Bettega, MelaSocioeconomically underprivileged communities are often disadvantaged by the spread of sharing economy. Projects centred on designing more inclusive and ethical digital technologies do exist but struggle to spread on a large scale. This paper introduces the idea that scarcely digitised environments may be a privileged grounds to facilitate the adoption of alternative technologies, and outline the design of a participatory process to reach this goal in the context of a small Portuguese island.
- Conference PaperModelling customer experience in insurance: Context-System-Trajectory Theory(Proceedings of 16th European Conference on Computer-Supported Cooperative Work - Doctoral Colloquium, 2018) Beaudon, GillesMy doctoral research is about modelling customer experience in insurance. Analyzing new insurers’ problematics with in the third French mutual health-insurer has emphasized the customer experience as a relevancy and complex subject. This application will describe our exploratory interviews methodology, our first finding: a new theoretical framework to analyze customer experience (our object), and considered next steps.
- Conference PaperTrust in Computer-Supported crisis management information sharing(Proceedings of 16th European Conference on Computer-Supported Cooperative Work - Doctoral Colloquium, 2018) Linot, BéatriceMy Doctoral research aims to identify the psychological and social factors that influence trust and determine the information sharing behavior of professional participants in the crisis response system. Building on the idea that the computer disrupts these factors, our aim is to design tools that restore the conditions of trust in a framework of collaborative information sharing. I combine theory and methods used in psychology and human factors, with computer science to determine how and why trust is degraded in relation to civil security operations. I propose to (1) identify the multi-level factors influencing trust during collaborative activities supported by computers (e.g., contextual factors, organizational factors, individual factors,); and (2) identify data-based design guidelines for digital devices that promote the sharing of information related to civil security and thereby develop and maintain shared situational awareness during collaborative activities.