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Title: Between casual commitment and cross-media articulation – the faith of the Napkin
Authors: Bødker, Susanne
Petersen, Anja Bechmann
Keywords: CSCW;articulation work;overview;cooperation
Issue Date: 2008
Publisher: ACM Press
metadata.dc.relation.ispartof: From CSCW to Web 2.0: European Developments in Collaborative Design Selected Papers from COOP08
metadata.mci.reference.pages: 75-84
Series/Report no.: COOP
Abstract: This paper presents an analysis of the Napkin, a collaborative technology designed to support news reporters in their struggle to handle the integrated production of news stories to multiple media platforms. The Napkin was abandoned while we studied it, and this raised the questions of what was wrong with the Napkin, and why did it fail? The Napkin suffered many of the problems known to CSCW: It lacked reciprocity of visibility and commitment between reporters and editors
it did not give sufficient overview of media processes and products, in particular it was impossible to motivate stories and overview their relationships with other stories. The casual metaphor of a Napkin was in contrast to how commitments got perceived by reporters and editors. The paper uses these discussions to revisit the notion of articulation work.
metadata.mci.conference.sessiontitle: Full Papers
metadata.mci.conference.location: Carry-le-Rouet, France 2008-05-20
Appears in Collections:COOP 2008: Proceedings of the 8th International Conference on Designing Cooperative Systems

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