Please use this identifier to cite or link to this item: https://hdl.handle.net/20.500.12015/2748
Title: Bug Reproduction: A Collaborative Practice within Software Maintenance Activities
Authors: Vyas, Dhaval
Fritz, Thomas
Shepherd, David
Issue Date: 2014
Publisher: Springer, London
metadata.dc.relation.ispartof: COOP 2014 - Proceedings of the 11th International Conference on the Design of Cooperative Systems
metadata.mci.reference.pages: 189-207
Series/Report no.: C&T
Abstract: Software development settings provide a great opportunity for CSCW researchers to study collaborative work. In this paper, we explore a specific work practice called bug reproduction that is a part of the software bug-fixing process. Bug reproduction is a highly collaborative process by which software developers attempt to locally replicate the ‘environment’ within which a bug was originally encountered. Customers, who encounter bugs in their everyday use of systems, play an important role in bug reproduction as they provide useful information to developers, in the form of steps for reproduction, software screenshots, trace logs, and other ways to describe a problem. Bug reproduction, however, poses major hurdles in software maintenance as it is often challenging to replicate the contextual aspects that are at play at the customers’ end. To study the bug reproduction process from a human-centered perspective, we carried out an ethnographic study at a multinational engineering company. Using semi-structured interviews, a questionnaire and half-a-day observation of sixteen software developers working on different software maintenance projects, we studied bug reproduction. In this paper, we present a holistic view of bug reproduction practices from a real-world setting and discuss implications for designing tools to address the challenges developers face during bug reproduction.
URI: https://hdl.handle.net/20.500.12015/2748
ISBN: 978-3-319-06498-7
metadata.mci.conference.sessiontitle: Full Papers
metadata.mci.conference.location: Nice, France
metadata.mci.conference.date: 27-30 May 2014
Appears in Collections:COOP 2014: Proceedings of the 11th International Conference on the Design of Cooperative Systems

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