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Title: Studying social technologies and communities of volunteers in emergency management
Authors: Herranz, Sergio
Díaz, Paloma
Díez, David
Aedo, Ignacio
Keywords: Emergency management;communities of volunteers;social computing;computer-supported cooperative work
Issue Date: 2013
Publisher: ACM Press
metadata.dc.relation.ispartof: Proceedings of the 6th International Conference on Communities and Technologies - C&T '13
metadata.mci.reference.pages: 140-148
Series/Report no.: C&T
Abstract: Communities of volunteers are fundamental agents in the emergency management process. In spite of the unquestionable value that social technologies could bring to such communities of volunteers it is not clear whether they are exploiting all their potential and why. This work presents a qualitative study with volunteers from different emergency communities with the purpose of establishing design challenges to better leverage social technologies that can augment the capabilities of such communities. The results of the study suggest the need to address specific design challenges related to reliability, integrity, and efficient analysis of information. In addition, the integration of multiple interaction mechanisms and shared calendars as well as the design of effective and adaptive messages for crisis communications are also considered important aspects by emergency volunteers.
metadata.dc.identifier.doi: 10.1145/2482991.2483009
metadata.mci.conference.sessiontitle: Full Papers
metadata.mci.conference.location: Munich, Germany June 29 - July 02, 2013
Appears in Collections:C&T 2013: 6th International Conference on Communities and Technologies

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